Help with installation error 1335 - Acrobat Pro XI

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  *Remember to stay signed with your Adobe ID ( email id used to buy the product ) before accessing the link above*.

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• Installation of Adobe Acrobat Pro XI on PC Windows 10 - Patch problem

  Hello

  A quick check of my Adobe account reveals that I purchased Abobe Acrobat IX (9) Pro in 2010, and then either purchased or upgraded to XI (11) Pro level in 2013.  These were installed on a PC running Windows 7.  I recently bought a PC running Windows 10 / 64-bit and want to reinstall Pro XI.  I did a fresh download of the installer Pro XI.  However, when I tried to install it, I get an error message saying "this patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package. "Can someone help me solve this?  Some things to note:

  • I'm not sure if the XI (11) Pro in 2013 was a completely new software package or just an upgrade of the IX (9) Pro software.  If the latter, I should install IX (9) first Pro?
  • I am currently using the Microsoft Edge browser that comes with the PC running Windows 10.  I don't know if it meets the conditions for the installation of XI (11) Pro https://helpx.adobe.com/acrobat/kb/system-requirements-acrobat-family-products.html.

  Thank you

  Unfortunately, it did not work.  I opted for a subscription to Adobe Acrobat Pro DC which has installed without any problem and seems to work correctly.