error in acrobat pro XI computer activation seems to be offline?

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  Hello

  Below is the error I keep seeing on my windows 7 Adobe Acrobat Pro XI enforcement machine. It happens with any PDF that I opened and when it pops up it force closes xi pro adobe acrobat and does not allow me to save all data before it happens. In general, it gives me 20 seconds before it closes so if I am fast enough I could save it, but it does every 5 minutes or more.

  

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  2. tried using forefront endpoint protection for not full system scan (what we use in our company) - no viruses (same error at the same place)

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  4. I tried to reinstall windows (wipe everything) and reinstall acrobat (same error at the same place)

  5 tried to run memtest for my RAM and RAM integrated test tool, no error on RAM (same error even location)

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  7. now, I gave the user a ready computer, same configuration and it works fine. No other program gives this error, but Adobe Acrobat Pro XI, and now I have a second user with a new laptop Dell get this error at the same place.

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  -Troy

  Hi Troy,

  I see that you have completed the major part of the basis of troubleshooting.

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  Contact the customer service

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  Hello

  I tried to install the Acrobat pro XI. But after installation when I tried to launch the application it gave me an error that there is problem with the configuration and should I uninstall and then reinstall the application. I tried that at least 4 times but did not work. I tried to download the new configuration and then tried again and it still doesn't work. Need help.

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  Hey mariannep84948891,

  We're really sorry for the inconvenience posed for you.

  Could you please let me know what version of the operating system are you using.

  In addition, share the screenshot of the exact error message that appears so that I can analyze exactly the problem.

  You could access this KB doc link and see if that helps in your case:

  Error 1311, 1335, or 2350 "... not found Source file data1.cab ' | Install Adobe products | Windows

  In addition, you can contact Adobe Customer Support at: contact customer service

  I hope hear you the same thing.

  Kind regards

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  Good evening

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  In the waiting.

  Kind regards.

  someone who will need to go through your logfile more in detail.  Contact adobe support, http://www.adobe.com/support/chat/ivrchat.html

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  Dear Forum

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  Hello

  Please check the help below document:

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  Kind regards

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