Helps to remove
Hi I'm from Australia and that you just want to cancel my creative since cloud I no longer need and for two hours now, I've been going round in circles trying to figure out how to cancel, I'm going to manage the account, then plan details, and then click Cancel the account, then a pop opens and says that I have to go to contact support I then click on the drop down menus and it says to contact the customer support again. Is someone can you please tell me where I'm wrong, I'm being charged for something that I do not use it.
Hello
Please see: -.
In order to cancel the order, please contact customer service
You can check: http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
For more information on cancellation: cancel your creative cloud membership
Tags: Acrobat
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I tried to remove them, but could not. Help me remove these files that are not open.
Hello Emma, try to restart your computer and delete files immediately after. Alternatively, you can use a tool like unlocker to remove the lock and delete files...
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Infected with "WINDOWS DEFENDER SYSTEM." Need help to remove it.
Infected with "WINDOWS DEFENDER SYSTEM." Need help to remove it. I have Mcafee and windows Defender, but the two do not detect. It keeps poping up of fake messages and prompts you to buy some fake antispyware.
Hello
Windows Defender system is a fake antivirus, a scam to force you to pay for it, while it has no advantage at all.
Remove Windows System Defender (uninstall Guide)
http://www.bleepingcomputer.com/virus-removal/remove-Windows-system-DefenderDownload malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits run UnHackMe)
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download it here.
Download - SAVE - go where go out you there - top - right click RUN AS ADMIN
(Then run MRT as shown above.)Malicious removal tool from Microsoft
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en-----------------------------
also install Prevx to be sure that it is all gone.
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
http://www.prevx.com/Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp
--------------------------------------------
Here are some free scanners online help if needed:http://www.eset.com/onlinescan/
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------
Also do to the General corruption of cleaning.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
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need help to remove kkash virsus
Why can't, I need help to remove the worm kkash/Rodolphe that divert my laptop used I would even turn on windows I would think MS essentials would protect me
Hello
Scan of Malware in Safe Mode with network.
http://www.bleepingcomputer.com/tutorials/how-to-start-Windows-in-safe-mode/#Vista
Windows Vista
Using the F8 method:
- Restart your computer.
- When the computer starts, you will see your computer hardware are listed. When you see this information begins to tap the F8 key repeatedly until you are presented with the Boot Options Advanced Windows Vista.
- Select the Safe Mode with networking with the arrow keys.
- Then press enter on your keyboard to start mode without failure of Vista.
- To start Windows, you'll be a typical logon screen. Connect to your computer and Vista goes into safe mode.
- Do whatever tasks you need and when you are done, reboot to return to normal mode.
Once in Safe Mode with network, download and run RKill.
RKill does NOT remove the malware; It stops the Malware process that gives you a chance to remove it with your security programs.
http://www.bleepingcomputer.com/download/rkill/
Then, download, install, update and scan your system with the free version of Malwarebytes AntiMalware in Mode safe mode with networking:
http://www.Malwarebytes.org/products/malwarebytes_free
See you soon.
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I have a Gateway computer running Windows Vista. Everything was fine until today when the computer went crazy. It was shortly after the opening of an email in the Yahoo mail Preview window, so I can't that assume the virus came from, but I didn't click on any attachments.
Now for the hard part. I don't have any antivirus installed on my computer prior to this software. Stupid, I know. I can't go online from my computer because all that it has blocked internet access, so I can't fix it with any one of the online scanners. I also tried to install an antivirus (Kaspersky) software on the computer. In safe mode, it hangs at halfway through the installation. In normal startup mode, the program will not even attempt to install, and the computer tells me the CD I try installing from ot is a virus.
I'm out of ideas. What should I do if I can't get help in the computer? I know that I could always wipe the HD, but I don't want to lose my files.
Hi Maria239 and ajs795,
Do NOT BUY the bogus software because he won't always help in removing the fake software itself,
It takes your money.What is the name of the bogus software and the website it directs you to. We can tell you
How to remove it when we have the correct information.--------------------------------------------------------
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be more difficult to detect as the
cause.No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
New Vista and Windows 7 version
http://OneCare.live.com/site/en-us/Center/whatsnew.htmOriginal version
http://OneCare.live.com/site/en-us/default.htmhttp://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this into the search-> find COMMAND to top box and RIGHT CLICK-
RUN AS ADMINEnter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker
(SFC.exe) program generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
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HP Pavilion g6: Please help me remove the Power On password or administrator password
Please help me remove the administrator password or power on password. The stop code is: 68478111
Hello:
Please see the info on the link below which should solve your dilemma.
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OT: security.
Dear community,
Did anyone out there contacted by "windows" say you they receive notifications about a virus tries to hijack your computer and ask for help to remove the files? Initially, it was an area code 855, but now the number is unavailable. I get a lot of calls.
any help would be appreciated
Thank you
Hello
It's a scam.
Here are the tips that we regularly give the posters who receive these types of calls:
We have all the errors and warnings in our Event Viewer
Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.
You are the only person who knows if you gave them remote access.
If you gave them remote access and you do Internet banking, contact your bank, to explain, and change passwords.
If you use your online credit card, cancel and get a new one issued to you.
And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
And Microsoft does not contact you unless YOU have made prior arrangements with them to do.
There is an article in the link I'm you provide at the end of this one
Read this Information from Microsoft:
"Avoid scams to phone for tech support.
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
Don't be fooled of unsolicited calls. Don't provide personal information.
Here are some of the organizations that cyber criminals claim to come:
Helpdesk Windows
Windows repair center
Microsoft technical support
Microsoft technical support
Windows Support Group Technical Department
Microsoft Research and Development Team (team of Microsoft R & D)
See you soon.
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Help me remove the address bar at my screen
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I think that the problem had to do with a browser. Microsoft insisted that I upgrade to 8.1 (gave me no choice, not happy that although I was hesitant for me I need to charge a bunch of applications that does not seem to be the case). Once it is I reload Firefox that I use as my main browser and the problem has not occurred. I can't say with certainty it is Firefox, but this is what I suspect.
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Hello
Can someone help me remove my billing information (the link is broken on customer support)? Or stop the automatic renewal?
Adobe never expected to be so meri practices subscription; It's really, really bad taste.
Hi Thomas,
Please reach out to support by chat/call for payment and billing related queries.
* Be sure to stay connected with your Adobe ID before accessing the link above *.
Kind regards
Sheena
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I need help to remove Adobe Acrobat. I got the free trial version, and it has expired. I thought I deleted the program, but I get this message "before you proceed you must first launch Adobe Acrobat and accept the end user license agreement." I thought I deleted the program, so I can't seem to be able to throw. I have a MacBook Pro OS x help, please.
This message comes from Adobe Reader; Launch the Reader application and accept the EULA.
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Please help me remove this type of table...
TNOM TABTYPE CLUSTERID
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PURGE RECYCLEBIN;
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I was asked to update Java. I had a YAHOO toolbar I made and do not want to. I can't get rid of it. It does not appear on the list of Add-ons, not in the list of programs (for uninstall). Could not find anything with Yahoo in the name. I don't want to use the view, as he returns to the display without my consent - I want not gone permanently.
The Yahoo uninstall instructions help call for, click on the pencil tool (which tool is not found on this toolbar). Firefox instructions say go to the list of Add-ons, but the Yahoo bar is not there. There are several modules of Java, but I don't know what they are and what happens if they are uninstalled.
Win 7; Firefox 5.0. Yahoo toolbar worm 2.3.8.20110620112826
Maybe he is disguised as something else. If so please tell me what you need to uninstall.
Open Firefox-> go in the Menu Tools-> Add-ons-> Extension section-> remove any add-on suspicious you-> restart Firefox
If above solution doesn't work, try the following.
Open Firefox-> go to Menu view-> toolbars-> UNCHECK any suspicious entry toolbar.
Check if it works.
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Skype hacked please help or remove account
Hello, I want to tell you something I use Skype with it for 5 years and after 5 years I jy, a man stole it are all members of my family and tell them I don't know that gmail has forgotten what that was [Mod edit: Please include any personal and private information in a public post.] [Thanks!]
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Help to remove malware on Safari
While trying to help someone else to my computer got compromised. Something about its video software was outdated.
It started with something which if called kitboxfile, now I have full screen pages.
The page in question is...securesafariupdatealarm.info/alarmalert/index.html
Also appear in the activity monitor.
Can't leave.
If I force quit Safari page opens again when starting.
Here is the part of the message he puts on my screen...
Are you sure you want to leave this page? At risk security system * critical security warning! Your Mac may be infected with a serious attack on this system, such as your IP address to access two different places at the same time. A suspicious connection might be trying to access your connection, Internet banking & tracking of your activity details. Please contact Support Mac team immediately at + 1-888-399-1467 (TOLL FREE) and provide the UR97L1DA2TA scanner error code
Do not click on links or call phone numbers. These are scams. Your computer is not infected. These are all adware. See below on how to get out of the lock of Safari:
Useful links about Malware problems
Open Safari, select Preferences from the Safari menu. Click the Extensions icon in the toolbar. Disable all Extensions. If it stops your problem, then re-enable one by one until the problem returns. Now remove this extension as it is the origin of the problem.
The following comes from user stevejobsfan0123. I made minor changes to adapt to this presentation.
Difficulty of pop-ups in browser that support Safari.
Common pop - ups include a message saying that the Government has taken over your computer and you pay release (often called "Moneypak"), or a false message saying that your computer has been infected and you need to call a number of tech support (sometimes claiming to be Apple) to get it to be resolved. First of all, understand that these pop-ups are not caused by a virus and that your computer has not been assigned. This "hack" is limited to your web browser. Also understand that these messages are scams, so don't pay not money, call number, or provide personal information. This article will give an overview of the solution to remove the pop-up window.
Quit Safari
Usually, these pop-ups will not go by clicking 'OK' or 'Cancel '. In addition, several menus in the menu bar may become disabled and show in grey, including the option to leave Safari. You'll probably force quit Safari. To do this, press command + option + ESC, select Safari, press on force quit.
Relaunch Safari
If you restart Safari, the page will reopen. To avoid this, hold the "Shift" key when opening Safari. This will prevent windows since the last time that Safari was running since the reopening.
It will not work in all cases. The SHIFT key must be maintained at the right time, and in some cases, even if done correctly, the window is displayed again. In these circumstances, after force quit Safari, turn off Wi - Fi or disconnect Ethernet, depending on how you connect to the Internet. Then restart Safari normally. He'll try to reload the malicious Web page, but without a connection, it will not be able to. Leave this page by entering a different URL, i.e. www.apple.com and try to load it. Now you can reconnect to the Internet and the page that you entered is displayed rather than the malicious.
Remove the browser pop up problems
Malwarebytes | Free Anti-Malware detection and removal of software for
Adblock more 1.8.9, GlimmerBlocker, or AdBloc k
Remove the adware that displays pop-up ads and graphics on your Mac
How to remove adware FlashMall of OS X
Stop advertising and pop-up advertising windows in Safari - Apple Support
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Can someone help me remove a plug-in from my computer?
I recently downloaded a plugin (Torrents-Time) to my browser (Safari) to my computer. It did not work so I decided I want to remove it. I went to the site and downloaded the uninstall program they have upward. When he downloaded downloading a file "torrentstime - uninstaller.sh ' and I open it and open a text file with the following writings:
#! / bin/sh
# Helper
If [f - Library/LaunchDaemons/com.torrents-time.helper.plist]; then
sudo launchctl unload /Library/LaunchDaemons/com.torrents-time.helper.plist
sudo echo "discharged /Library/LaunchDaemons/com.torrents-time.helper.plist.
sudo rm-f /Library/LaunchDaemons/com.torrents-time.helper.plist
sudo echo "deleted /Library/LaunchDaemons/com.torrents-time.helper.plist.
FI
If [f - Library/PrivilegedHelperTools/com.torrents-time.helper]; then
sudo rm-f /Library/PrivilegedHelperTools/com.torrents-time.helper
sudo echo "deleted /Library/PrivilegedHelperTools/com.torrents-time.helper.
FI
# Configuration of the Plugin
If [f - Library/Preferences/com.torrents-time.plist]; then
sudo rm-f /Library/Preferences/com.torrents-time.plist
sudo echo "deleted /Library/Preferences/com.torrents-time.plist.
FI
# Plugin pexe and other stuff
If [f/library/Application\ Support / com.torrents - time]; then
sudo rm - rf/library/Application\-time support/com.torrents
sudo echo "/ Library/Application Support / com.torrents - time deleted.
FI
Can you please guide me or give me instructions step by step on how to remove this plug-in more of my computer. I already tried to use app cleaner to try to remove it, but this isn't even pul upward.
It may be malware or adware. See if you can get help here. Stop advertising windows pop-up and adware in Safari - Apple Support
Try to go to ~/Library/Internet Plug-Ins / and see if the plugin is there and drag it to the trash.
Also, there is a third-party program called Malwarebytes which might help.
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Helps to remove the name of Troj/DocDl-Princeling
cursor to the iMac began randomly blinking, not allowing the cursor to stay where I clicked and cycling through and menu bars. I have installed sophos and it has detected a threat that he labeled as 'Troj/DocDl-AUL', sphos has not removed the threat - and the problems continue at random. F-Secure, Panda or found Malware threat when I ran drive scan using these different programs. Don't know what else to do. Any help would be appreciated. OS X El Capitan 10.11.3 running
According to this:
It affects Windows. Do you run Windows? If this isn't the case, it is likely contained in / attachment sent by a Windows user. It shouldn't cause any problems on Mac.
May I suggest that get rid you of all AV software you have installed.
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