Broken Envy 120 printer

Purchase a printer Envy 120 in December 2012. In November 2013, received an error message saying that the cartridges were damaged, so I could not print.  After that 2 long guaranteed scripted calls to technical support, a refurbished printer was sent in December of 2013.  In April 2014, the refurished printer scanner has stopped working (tried the hard reset); and last week, I started getting a blue C4EBA649 error.  The printer is frozen and will not work despite unplugging and resetting my router.

The refurbished printer didn't work for 120 days. Given to nine printers are only a 90 warranty.  In addition, when I checked on my warranty to April status, date of the guarantee of the refurbished printer has never updated - which expires in July 2013. Very unhappy.

I am so so glad you were able to get your printer replaced!

If please consider tagging from my previous post as a "accept as Solution" so that others in the community sees that call phone support is encouraged and can be a positive experience.

Thank you, good impression.

Tags: HP Printers

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    Click on the Thumbs - Up Kudos to show that you appreciate the help and time of our Experts.

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