His record game that I am unable to hear sound on the videos or music on my laptop. Can you please help?
I can't get sound when I try to play music or videos. I did the test sound from the control panel and that worked. I don't know anything. Any help would be so appreciated, thank you.
Hello
- What application you use to play audio or video files?
- You get an error message? If Yes, what is the exact full error message?
- What is the file format of the file you are trying to play?
You can try the following methods:
Method 1:
Open the troubleshooting of Audio playback
http://Windows.Microsoft.com/en-us/Windows7/open-the-playing-audio-Troubleshooter
Method 2:
No sound in Windows
http://Windows.Microsoft.com/en-us/Windows/help/no-sound-in-Windows
Don't you hear sound during playback video/music on Windows Media Player?
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