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• BlackBerry Smartphones set default browser

  How to change the default browser in version 6 of blackberry 9300.

  Hello and welcome to the community!

  I know it's a bit that you posted this, but you never know... it KB could apply to your situation:

  • KB23699 Selection of browser simplified BlackBerry 6 and 7 BlackBerry

  Good luck!

• BlackBerry smartphones, restore default settings

  How to restore the default settings and delete all personal information (e.g.: calendar, contacts, etc.) of my BB Bold 9650?

  Read this article from RIM's Knowledge Base to reset your device to factory settings.
  KB18998 How to reset a factory default BlackBerry smartphone

  You can also go to Options > Security > Security wipe and follow the prompts to remove all personal information from the device.

  I would like to do both if you get rid of the unit, sales, etc.

  But, just for the heck of it, I also want to make a backup of the first, using the BlackBerry Desktop Software.

• Untrapped exception blackBerry Smartphones: java.lang.illegalstateexception on bold 9900

  Hello

  Bold 9900, 7.1.0.746 (2108)

  whenever I restart my phone, the message (eception exception: java.lang.illegalstateexception) always showed.

  and I have to click 'OK' 4 times before the message passed...

  I can not invite any person on BBMessenger and my group message does not appear on the message application

  So frustrating

  Help me please...

  Hello and welcome to the community!

  There is virtually no diagnosis of those - they are the equivalent of random errors in Windows for which trace the root cause is futile. Basically, here's the last out in the programming code - some event occurred for which there is no event handler in the code. The patch is an update of the code that handles the event... but, again, what is the event is almost impossible. So, there are a few things to try:

  Sometimes, the code simply is damaged and needs to be updated - just like a reboot:

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  If it doesn't boot properly, then you need to try Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in safe mode

  There may be a code updated to the value of the carrier - check out them through this Portal:

  • http://NA.BlackBerry.com/eng/support/downloads/download_sites.jsp

  The toughest possible causes are a bad application behave. To find it, there are two options. Is to see if you can read the log file:

  Go to the home screen. Hold down the "alt" key and type "lglg". (You won't see anything as you type). This will bring up the log file. Scroll down (probably a lot of pages) until you see a line that says "eception execption. Click on this line. The application name will be in the info. Alternative methods to implement the newspapers are in this KB:

  • KB05349 How to activate, view, and extract the the event logs on a BlackBerry smartphone

  The other method is to remove the apps one at a time, wait a while between the two (I usually recommend a week), until the problem stops... revealing the offending application. Yet another method is to recharge the BB OS itself, leaving little time between the addition of other applications on the BB in order to be able to determine exactly what is the cause.

  Good luck and let us know!

• Problem blackBerry Smartphones T Mobile browser

  Hello everyone, I just activated a monthly plan with T-mobile for my torch 9810, I can't access a Web page except the home page. I'm a timed message.

  I can access all the sites using the browser opera without any problem, that would be me mind not normally, but I don't see a way to make the browser opera, the default browser. has anyone else had this problem and managed to fix

  I was on T Mobile mount and they forced me to change certain settings without success, at the end of the call the tech guy told me that I have to live with it.

  all thoughts

  Thanks in advance

  mast

  You'll just have to live with it?  And they pay these people to solve your problems?

  Let me assure you here and now, you don't have to live with it.  The tech answer is unacceptable, and I hope you get a chance to say that T-Mobile.

  Okay, enough ranting.  As a general rule, if the Opera browser works and your BlackBerry browser does not work, this means that you have a package of generic data for your BlackBerry as opposed to an appropriate data BlackBerry (BIS) plan.  The tech did you know you have a BlackBerry phone?  I recall and make sure that this is the case.  Once you have recalled and confirmed, you'll want to register for the phone on the network.  Do so by following these guidelines:

  http://www.BlackBerry.com/BTSC/KB00510

  Next step, return of service on your phone directories:

  http://www.BlackBerry.com/BTSC/KB15402

  Finally, remove the battery while your phone is on, and then replace it.

  If these steps, excellent work.  If this is not the case, call the T-Mobile and explain that these steps were not working and like you a have the problem solved by them, or (b) do you have your problem of lift on BOARD for resolution without cost to you (that is your right if they cannot solve it.  It's actually in their contract with RIM).  In no case you "have to live with it."  I've never heard something so ridiculous!

  Keep us updated on your progress.

• BlackBerry Smartphones only "hotspot browser".

  I've updated my facebook application to the latest version, but just after that the update of it... i cannot connect to facebook or any other internet-based application. My bbm has stopped working and I could no longer emails. I went to the options of the browser and discovered that I could only go on the internet via a hotspot "browser"... There is no other choice. I tried the battery pull or HRT "sign up now" option but nothing happens. ".  I had my SIM card and inserted into my wife BB and everything works fine.

  I don't know what to do next... Please help

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your provider of wireless services for formal support.

• BlackBerry Smartphones BB App World - 9700 "BOLD"

  When I go in the app world, it is said that a BB update identity is necessary, but when I install it says constantly BB identity installation failed. Please try again later. (80003) I tried to turn off the radio activation & use only WI - FI only, but he said too low to operate the radio. What should I do? A lil' help please

  Hey Imaan-k,.

  Welcome to the community of BlackBerry Support Forums.

  Follow these steps to download the identity of BlackBerry:

  1. On the BlackBerry smartphone, select Options > Advanced Options > TCP/IP
  2. Select the APN settings
  3. In the APN field, access to the Internet
  4. Save the settings
  5. Remove the battery from the BlackBerry smartphone
  6. Insert the battery into the BlackBerry smartphone
  7. Open BlackBerry App World
  8. Update attempt

  Note: Once completed, restore the APN back to normal settings.

  Let me know if you have more questions.

• BlackBerry smartphone App error 606 on Bold 9700

  Hello world

  I installed OS6 on my bold9700 lastnite and my phone shows "error app 606" asking me to reset but when I do, it says the same thing. I would have tried to re - download another OS on the phone but I can't even open the phone via the desktop device manager. I really need help; I'm already bored without my blackberry phone. I need advice from anyone who has a "proven and effective" solution.

  Thanks to you all

  Hello omico4life,

  Perform a hard reset by removing the battery from the BlackBerry smartphone and reinsert. For more information about this procedure, see KB02141.

  If the error message persists, perform a reload or upgrade the BlackBerry Device Software. For more information about this procedure, see KB10144.

  See you soon,.

• BlackBerry smartphones can not browse internet on Bold 9700

  Help, please! I can't browse the internet. When I click the trackpad in the browser, that nothing is happening.

  I know that this is not the phone, because the trackpad works in all applications and when texting and answering emails. The only place where it does not work is when I'm going through.

  Someone knows why--or how to fix it?

  Do a simple reboot on the BlackBerry this way:

  With the BlackBerry powereddevice, remove the battery for a minute and then reinsert the battery to restart. A reboot in this way is prescirbed for most the gltiches and operating system errors, and you will lose any data on the device doing so.

  Now, please restart your browser.

• BlackBerry Smartphones restore default settings - Blackberry "BOLD"

  Hello, I downloaded an app on my phone 2 days ago. Since then, he has been loading and each funtionalities on the keyboard or screen blocking. I can access anything, I can call, can not navigate, I'm completely grounded. Is it possible to restore using my PC factory settings? Help, please.

  bengit42 wrote:

  Hello, I downloaded an app on my phone 2 days ago. Since then, he has been loading and each funtionalities on the keyboard or screen blocking. I can access anything, I can call, can not navigate, I'm completely grounded. Is it possible to restore using my PC factory settings? Help, please.

  What is this app? Did you uninstall it already?

  You can do a Security wipe on your device (this will remove ALL your data, a backup is important)

  I suggest to fix the problem first before considering a security wipe.

• Problems of blackBerry Smartphones with implementation of the Bold 9780 e-mail accounts

  I just bought a Bold 9780 and try to set up the e-mail.

  I go through the Configuration tab e-mail accounts. I click on it - get a square of black smal who shows brefly and rest of the configuration screen.

  Trying to Exite of installation, the phone freezes. I can't move to cancel. The only way out is to remove the battery.

  The other function in the running Configuration all OK (except for Blackberry messaging, but who is because no e-mail account has been configured).

  All other functions allow me to exit the right way.

  I have internet and WiFi access on the phone.

  Any advice much appreciated woould.

  On connection management screen, click on the State of Services.
  What is the status of the BlackBerry Internet Service?

  Do you have a data Plan BlackBerry enabled on your account with your carrier or mobile provider?

  You have to, to get the push RIM email functions you are looking for, as well as services of BlackBerry data such as the Web browser, Facebook for BlackBerry, BlackBerry Messenger and much more.

  Then call your carrier and you learn about to have added to your account BlackBerry data Plan.

  Good luck.

• BlackBerry Smartphones sms on my 9700 bold 2

  SMS service only shows 1 sender and I think always messages from are from the 1st sender! What should I do?
  I use
  BlackBerry® 9700
  Smartphone (3G, WiFi)
  V5.0.0.400 (Platform 5.1.0.110)
  3G bands
  with Nigeria, BIS glomobile

  read this:

  http://supportforums.BlackBerry.com/T5/BlackBerry-bold-9700-Smartphone/how-to-fix-SMS-in-a-single-th...

• BlackBerry Smartphones on WiFi browser does not...

  Hello..

  I ran some tests to see check the speed of my browser on my home network on ATT.  When I turn off the Mobile network and turn the wifi to my home network, I get an error in my browser "you are not currently in an area that can handle the communication of data.

  I've successfully connected to my home network, as evidenced by the situation on the top of the home screen.  Is there one other setting I need to select to "force" the use of my network domestic?  I used to have this in my "BOLD" settings under options in the browser, but from what I've read the connection switch is supposed to happen automatically on the browser of the torch.

  Any help would be great!

  THX.

  I was running into the same problem and found that when we talk of a technician of the AT & T if you go to your icon 'Manage the connection', click on 'Set Up Wi - Fi network', highlight and click on 'Saved Wi - Fi networks', this will open your existing networks that are available and you have the possibility to move your networks available in any order you want.  Now with the network connection, it will search in the order of your networks available in the list and I personally found that my house and AT & T Wi - Fi was low on the list of available networks and once I moved to the top two solved this problem on don't slow no connection for me.

  Now my problem that I find the "internet / browser" is that I have to zoom in several times on each page to display.  I tried to load several different browsers and to my dismay, no charge, any suggestions on this issue.

• BlackBerry Smartphones unable to take picture Bold 9780... kindly help!

  Impossible to take the picture. Through the BlackBerry. Expert s/w came to know that a file is missing, named "javax.microedition.media" and show msg "javax.microedition.media.MediaException: Unable to take picture.
  Kindly help!

  Hello and welcome to the community!

  A missing file is difficult to come back in and of itself. On the contrary, a clean reload of the OS is a much better method to retrieve it. The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphones my new favorite 9970 "BOLD" and no progress after reboot

  Hi all

  Your guys need help, my new favorite 9970 "BOLD" and no progress after reboot. I have a open the case and remove the batery and reinstall and still no improvement. Please asist.

  Hi abdulkader2002,

  Welcome to the community,

  Please take control of your applications do not install unwanted applications. Install only those who you most need. Please press on and press and hold the Menu for a few seconds, it will appear a screen that will display all the programs running in the background, usually five will always look here (home, BBM, Message, phone, browser), appropriate to other applications. are running.