Hotmail addresses and Aol bounce my bulletins for this month

Hello

This month, the latest bulletin, I sent declared hard bounces from some of my clients with hotmail.com and aol.com e-mail addresses.

The report said "bad destination system address (5.1.2. (système de mauvaise destination: aucun de ces domaines) ".

I m certain that these addresses are just as they received invoices and previous newsletters. In fact, one of them seems to have received the latest bulletin, despite the system which it claims hard bounce and automatically unsubscribe it.

Hope there is a way to solve this problem.

Thank you very much for your help.

Hi guys,.

It seems that starting with 25 January we met a route DNS issue between us and the e-mail addresses hosted at Road Runner. Because of this all the campaigns sent their hard bounced.

We have manged to solve the problem of the road, but as you know perhaps based on our e-mail marketing improvements so hard email address bounces (which 99% of the ways time that does not exist on the Internet) we are placing in a "black list".

Which means that if someone tries to send emails from another site with the same email address we will be directly mark it as rebound hard without actually sending the email. The only way to remove a user from the black list is the double opt-in e-mail from the admin panel and the recipient must confirm the subscription.

Now hosted by Road Runner e-mail addresses, we have been able to fix some of them but we are still working on removing all able-bodied black list.

We expect that will be fixed by the end of the week.

As soon as I have more details here, I'll reply to this message.

Thank you

Andrei

Tags: Business Catalyst

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