How Adobe abusing customers and end to their business

Adobe card.png

I returned from a trip to work yesterday (which began on 3 Sep) to find this creative cloud 'offers' in my mail.

"Don't miss."

Very funny. Note the date of the postmark. He was sent by post DAYS AFTER the deadline, September 3!

Kind of impossible NOT to miss.

I called sales of Adobe to explain the screw - up politely and ask if they would expand their offer, because they send the notice on until after the expiry of its offer. Lost my time talking to a front line, then a floor supervisor. Anyone want to hear this conversation? I recorded it.

Adobe: you have just p * ssed turned off an another decade-long customer $$$ with your arrogance. Errors occur. But not to apologize and not not not good on your mistakes is unacceptable. This attitude, I'm more than happy to move.

I was told that I could get the same deal for 33% more profitable.  Bait and switch. I'm not a resident of the United States, but I'll complain to the FTC on this subject.

Adobe, if you want to do the right thing you know where to reach me.

I would like to close this thread by declaring that Adobe contacted me and solved their problem sending their card offers late (after maturity), by extending the offer to me. I took it. The seller, Luis, was very friendly and professional. Thank you Luis.

It is unfortunate that I had to raise the issue in this public forum first before getting the action, and the first person that initially, I phoned at Adobe on this problem was completely dismissive and wasted my time.

In closing this thread, let me also be clear that, as a customer of Adobe for a long time that was software purchase, perpetually under license since 6 Photoshop, Lightroom 2 and CS2 that I'm NOT convinced of your software-rental model. I watched the first year, while other clients PP signed up to CC and next seen or not upgrades - and then had nothing to show for their spending of $600 - unless they keep paying and paying.

Also, I am gravely concerned by being able to access and maintain my projects after the end of my subscription. I don't think that it's fair or reasonable at all to lock MY assets for YOUR payments.

But, at this point, Adobe did not gave me the opportunity to buy new software, can I continue to use without having to pay their perpetually.

It's really a new perpetual license type: perpetually pay. We'll see how the next year measures up.

Brett

Tags: Adobe

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