How can I activate my printer spooler

Hello, I am currently using Windows XP Home Edition and I was attacked by a Trojan virus. I could get the PC in safe mode and by installing an anti-malware program, but for some reason that I can't print more than the laptop.

Whenever I try to install the CD for my HP photosmart printer, it passes through the installation process and I am able to print after that I connected the USB cord to the laptop. But then when I restart the computer, my printer icon does not appear in the folder printer & faxes.
When I try to add my printer, a message that "the print spooler service is does not work."
What driver do I download on microsoft.com or is there another way I can activate the printer spooler in Windows XP?

Hi JamesSimms418.

Welcome to the Microsoft community. According to the description of the problem, you cannot print.

I suggest you to visit these links:

Solve printer problems
 
You cannot add a printer and you receive Printer Spooler error messages in Windows XP http://support.microsoft.com/kb/324757/lt
 

I hope this helps. Let us know if you need help with Windows related issues. We will be happy to help you.

 

Tags: Windows

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