How can I change my Windows CS5 for Mac license?
I contacted the service Adobe customer on July 25 to discuss my transition from Windows to Mac. I asked on downloads for my CS5 and my Lightroom 2. I shared that I was to move from operating systems and that he wanted to know what I would do in advance to make sure I'd be ready to go when I got my new computer. I sent a link in the chat for my two products. Today, I went to download and they do not work - they are windows-based. After 22 minutes of slow response time, I was told that this was not possible, I need to have the latest version. Which seems odd given that Mac was certainly around when I bought these programs.
My questions are:
Why I wasn't told all this back on July 25, when I had my other computer and initially contacted Adobe?
Why would I need to buy yet another program and I certainly don't want to cloud base when I already purchased my programs?
Thank you.
This is the user to user forums. No one here can answer that Adobe could have told you. Most anyone here can tell you that if you ask to switch platforms from Windows to Mac for any products in CS5 that you are out of luck with regard to obtaining Adobe to support that desire. The license that you have purchased is valid for a Windows installation. You can download and install a Mac version of the software, but your license/serial number will not work with it. Only, they provide swaps of platform for the most recent version products, including four years or ago was CS6 (I suspect they'll release this option in the future at some point as well). If you want to acquire a license for a version of CS5 Mac, then you will have to go around and find someone who sells. Another option would be to try to use a Windows on Mac emulator, you can install a version of Windows.
As far as Lightroom will, for this license must be valid for each platform, but the software itself could have problems with a new operating system.
Lightroom - all available versions
Windows
http://www.Adobe.com/support/downloads/product.jsp?product=113&platform=Windows
Mac
http://www.Adobe.com/support/downloads/product.jsp?product=113&platform=Macintosh
Tags: Adobe
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