How can I download the new update on my Macbook pro when the password is not working? When I connect to the Adobe site with the same user name and password it DOES not work. I don't understand why.

So I have a macbook pro - and she advised me that I had to update my Adobe flash player. So I go through all the steps and I'm stuck at the last stage, where he asks me my user name and password. I go in there correctly - several times and it does NOT connect. He shakes to show that there's an error. Double check my file AND I go to the Adobe site to connect with the same information. and it works very well.


Could you please try ComputerName administrator as username and the password as password.

I hope this works.


Hervé Khare

Tags: Adobe

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