How can I fix KB2686509 repeated update of chess

KB2686509.log]
3.110: ================================================================================
3.110: 23:49:48.421 12/10/2012 (local)
3.110: c:\a7d9342dbcaddc87483e826506e26dac\update\update.exe (version 6.3.13.0)
3.156: DoInstallation: GetProcAddress (InitializeCustomizationDLL) returned: 0x7f
3.156: hotfix started with following command line:
3.156: in function GetReleaseSet, line 1211, RegOpenKeyEx failed with error 0x2
3.156: in function GetReleaseSet, line 1240, RegOpenKeyEx failed with error 0x2
3,188: CreateUserInterface: GetProcAddress for DefineInstallCustomUI failed: 0x7f
3.531: return value of IsMachineSafe = 0
3.531: IsMachineSafe return 506628
3.531: condition in Prereq.IsMachineSafe.Section failed with the fist
3.531: Check condition for 1 line of prerequisite returned FALSE
3.547: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
3.547: KB2686509 Setup has encountered an error: Setup cannot continue because one or more prerequisites required for the installation of KB2686509 failed. For more details, check the c:\windows\KB2686509.log log file
3.594: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
3.594: Setup cannot continue because one or more prerequisites required for the installation of KB2686509 failed. For more details, check the c:\windows\KB2686509.log log file
14,500: message displayed to the user: Setup cannot continue because one or more prerequisites required for the installation of KB2686509 failed. For more details, check the c:\windows\KB2686509.log log file
14.500: user input: OK
14.500: Update.exe extended error code = 0xf0f4
14.500: Update.exe return code was masked to 0 x 643 for MSI custom action compliance.

Hi LC253,

Thank you for writing to Microsoft Communities. The problem description, I understand that you are not able to install the update (KB2686509). Before you start the troubleshooting steps, I need the required information:

·         Did you do changes on the computer before the show?

·         What is the full error message?

·         You are able to install other updates successfully?

Follow these methods.

Method 1: Temporarily disable the security software.

Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2: Put the computer in a clean boot State to see if there is a software conflict as the clean boot helps eliminate software conflicts.

Note: After completing the steps in the clean boot troubleshooting, follow the section How to configure Windows to use a Normal startup state from the link to start the computer to a Normal startupmode.

After the clean boot used to resolve the problem, you can follow these steps to configure Windows XP to start normally.

(a) click Start, run.

(b) type msconfigand click OK.

(c) the System Configuration Utility dialog box appears.

(d) click the general tab, click Normal startup - load all services and device drivers and then click OK.

(e) when you are prompted, click restart to restart the computer.

Method 3: You can also manually install updates (KB number) by downloading from the Microsoft Download Center.

http://www.Microsoft.com/downloads/en/default.aspx

Method 4: Follow the steps in the article.

How to reset the Windows Update components?

You can also see this article for more information.

You cannot install some programs or updates

Note: You must take the backup of the data before performing any installation of Windows.

If please follow the methods and let us know if you need more assistance. We will be happy to help you.

Thank you.

Tags: Windows

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