HP technical support unable to complete downloading updates on Pavilion dv6z

I am runing Pavilion dv6z laptop and my hp support assistance is unable to complete the download of updates and when I try to run hp technical support I get an error message

Replace the existing HP Support Assistant with the latest version from the following link:

http://ftp.HP.com/pub/SoftPaq/sp54501-55000/sp54620.exe

Tags: Notebooks

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