How can I get my laptop to start correctly?

Recently, I started having trouble with the download of Windows 8.1 to 10 after that my laptop (Asus s200e) was sent to repair a year ago.

Even without the necessary update my phone played very well, but soon he began to increase his start time and then it started to freeze whenever I opened applications such as Microsoft word, while the other was opened. A few days ago I turned on my laptop, it said 'prepare auto repair' and took me to a blue screen named "recovery" and below, he says "your PC could not start properly an IO error occurred, error 0xc00000e9 code.» He then listed the opportunity to try to start again or go to start settings. After constantly supported on enter to try to start again, I searched online for methods that I could do to get my laptop starts properly.

Although most of the methods I've seen required me to have access to my login screen:

One of the options I received was "activate safe mode" which took me to a blue screen that says «code error 0xc000021a.» The other option was to "activate the mode safe mode with command prompt" which just brought me back to my home screen. I waited for about two hours and without seeing a change, I turned off my laptop.

I just wanted to know if there were other ways to get my laptop to start correctly

Recently, I started having trouble with the download of Windows 8.1 to 10 after that my laptop (Asus s200e) was sent to repair a year ago.

IMPORTANT! -Online support for Windows 8 ended Tuesday, January 12, 2016.

Your computer Windows 8 should NOT be connected to the internet or local area network for long periods (i.e. over a minute) or two in its current state. All business & personal data (including passwords online banking & credit) must be considered at risk, if not already compromised.

Note: while the Win10 free upgrade offer ended on July 29, 2016, you can always go to Win10 - but not for free.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Assuming Win8 64-bit...

Please answer each of the following [admittedly tedious] diagnostic questions in a list numbered corresponding type in your very next answer, preferably without quote this message:

1. when (date about) have you buy the ASUS computer?

1B., why the computer had to be repaired about a year, making repairs, and what did do to fix it (for example, replace the HARD drive or do a clean install of Win8)?

1 c. A Windows 8 or 8.1 of Windows installed when the computer was sent for repair a year ago?

1 d. Windows 10 has never been installed on the computer, is that correct?

2. What is the full name of your application or the third currently installed antivirus security suite (i.e., not Windows Defender!), if any, and when (date about) is your subscription current expires?

3. what applications third-party a-squared (that is, not Windows Defender!) are installed, if any?  What third-party firewall, if any?

4A give Norton or McAfee application ALREADY installed on the computer since you bought it?

5. do you have a Norton free trial, or a free trial of McAfee [a] come preinstalled on the computer ASUS When you bought it? (No matter if you have never used or activated).

6a. is KB3124275, KB3124001, KB3121918, KB3109560, KB3110329, KB3121461, or KB3121212 listed in installed updates (not updated story)? [1]

6B. what the KB2917499 or the KB2871389?

7. What number of Update Version & KB are displayed in the second line of text using IE10 | [Alt + H + A] tab. for example, Updated Version: 10.0.54 (KB1231231) ?

8. is Adobe Flash Player v20.0.0.272 [sic] installed? TEST HERE USING INTERNET EXPLORER or EDGE ONLY! -online http://www.adobe.com/software/flash/about/

9 is Firefox version 48 (or higher) or Google Chrome version 52.0.2743.116 (or higher) or another alternative browser installed?

10. are you familiar with "Registry cleaners" (e.g., Registry Mechanic;) System Mechanic; RegCure; RegClean Pro. Advanced SystemCare. Registry Booster; McAfee QuickClean. AVG PC TuneUp. Norton Registry Cleaner; PCTools optimizer; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner. Advanced System Optimizer. Registry cleaner CCleaner component)?

=====================================================
[1] Control Panel | Programs and features. See installed updates (in the left menu)

Tags: Windows

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