How can I get rid of Photoshop element 11 trial who do not finish install

It hangs at the installation window (which is grayed out).  I can not uninstall in wondows Panel because it is not on the list to uninstall because it has not finished installing.  I can't uninstall LR that I downloaded yesterday (test, too) because the "istall" is in progress.  I rebooted and the window reappears... saying it is installed but it is grayed out and nothing happens.  I can "get rid of it!  And I can't seem to install!  I tried the rel of the whole process and it does not work because it is already running!   I'm on Windows 8

Hi susanjrs,

Please complete the process in the Task Manager.

Follow these basic steps:

> Activate the hidden on Windows 7 Administrator account (Ref: http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista /)

> Disable all non-Microsoft-start Services. (Ref: http://helpx.adobe.com/x-productkb/global/disable-startup-items-services - Windows.html)

> Disable all Antivirus software like Norton, McAfee etc temporarily from the computer Mc.

Restart and re-download the software.

Now, try the installation again and check.

You may wish to consult with the Setup logs troubleshooting | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5-cs5.html

For more information on how to review your Setup logs

Tags: Adobe

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