How can I stop Vista Service Pack 1 download... its stuck at 83% and clicking stop installation does not work

How can I stop Vista Service Pack 1 download?  I tried to download the service pack one and its deadlock in 83%...after 5 hours I hit stop installation, but it just gray out and don't stop - I'm afraid to restart because don't know what will happen.  Help, please... I think that probably Norton it stopped completely download so I'm cutting of norton, but nothing is happening because I think that the serivce pack is stuck in the loop.  Any advice would be greatly apprecaited.  Can I reboot? Can I go back to a restore point?  Thank you

Hello

This problem may be due to Norton or other software. You can restart the computer and check. If all goes well, you should be able to boot to the desktop without any problem.
The error message in the event viewer can point to the program which caused this problem.

Reference:
Open event viewer
http://Windows.Microsoft.com/en-us/Windows-Vista/open-Event-Viewer
What are the information in the event logs? (Event Viewer)
http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

You can download the latest service pack using the article below and verify if you are able to install it.

How to obtain the latest Windows Vista service pack
http://support.Microsoft.com/kb/935791

Tags: Windows

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