How can I uninstall creative cloud on an old computer and reinstall on a new computer?

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• How can I uninstall creative cloud Manager

  Hi, I have an irritating problem, install the latest version of office of Director CC.  Technician in Adobe recently worked on my machine for more than an hour but could not eliminate the problem.  I get a notification that Adobe has an update for me. I opened the window update, and CC Installer window opens.  After it connects, it displays the message "tries to connect with the server" and then displays an error code - «get help» I tried to uninstall the existing CC Manager but it tells me that this is not possible because the other Adobe products are running.  It's confusing, because none of the applications on my task bar are open.  I can't afford the downtime that is addictive and am concerned about the consequences of not updating.  I pay £47 each month and each £ download on Adobe account seamlessly - exactly the way I expect updates from Adobe to perform.  Recently, I lived a poor reproduction on a Train Simple video playback, I have updated Flash and improved performance and then I received an email from Train Simple advising that they had received an avalanche of complaints from UK customer base and have worked diligently to correct this problem.  I wonder if a similar problem has occurred with the Cloud Creative Director download process.

  HP Pavilion 64 bit Windows 8.1 Premium + Internet security and Malwarebytes Premium AVG running.  I tried to disable & allowing those without two advantage.  I'm a graphic designer from front end and have no knowledge of the things "under the hood"!

  Hi William,.

  Please check the help below document to use the uninstaller for desktop application Adobe CC:

  https://helpx.Adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

  
  

  Kind regards

  Sheena

• How can I download creative cloud on a second computer. My first computer broken

  My main computer has been trampled and the screen looks something vomit top. How can I download my creative cloud on a backup computer

  Just install the application of cc on your 2nd computer desktop, https://creative.adobe.com/products/creative-cloud

  and use it to install your programs of cc.

• How can I uninstall creative cloud? (Usual uninstall and Adobe Creative Cloud cleaning tool do not work)

  Hello world!

  I'm VERY angry with anything that does not work on my computer with Adobe, and everything appears to be from a missing or wrong creative cloud installation.

  I downloaded the latest installer from the program and started it. Initially he installed the creative cloud, but the program does not work as required. Its opening, but then everything that happened was the blue cycle cycling for an eternity of loading and nothing happened. Then I uninstalled it. This also does not work properly; While running the uninstall program, a message came up saying "Uninstall completed with failures" (translated roughly, a German written here). However, the defect was that it has not been uninstalled at all.

  A few hours later I somehow uninstalled, I tried to reinstall it. Runned the installer - suddenly it closes while downloading data. I looked upward, the data that I deleted were in the folder again, but it seems that it was not installing right, that there are no shortcuts in the start menu. I tried ALL of the executable to open files in the directory of creative cloud with administrator permissions, almost all compatibility modes... None of that worked, the programs did not start somehow.

  So I came to Adobe Creative Cloud cleaning during the fault finding tool. So I tried with this results (the event log, I removed the license agreements):

  [Wed Mar 02 14:20:48 2016] -.

  [Wed Mar 02 14:20:48 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

  [Wed Mar 02 14:20:48 2016] -.

  [Wed Mar 02 14:20:48 2016] Win OS Version: 6.2

  [Wed Mar 02 14:20:48 2016] The cleaner tool version: 2.0.0.0

  [Wed Mar 02 14:20:48 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

  [Wed Mar 02 14:20:48 2016] [AdobeProgramFiles]: D:\Program Files (x 86) \Adobe

  [Wed Mar 02 14:20:48 2016] [AdobeProgramFiles_x64]: D:\Program Adobe

  [Wed Mar 02 14:20:48 2016] [AdobeCommon]: D:\Program Files (x 86) \Common Files\Adobe

  [Wed Mar 02 14:20:48 2016] [AdobeCommon_x64]: D:\Program Files\Common Files\Adobe

  [Wed Mar 02 14:20:48 2016] [UserRoamingAppData]: C:\Users\Jonathan\AppData\Roaming

  [Wed Mar 02 14:20:48 2016] [UserLocalAppData]: C:\Users\Jonathan\AppData\Local

  [Wed Mar 02 14:20:48 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

  [Wed Mar 02 14:20:48 2016] [System32Folder]: C:\Windows\system32

  [Wed Mar 02 14:20:48 2016] [SharedApplicationData]: C:\ProgramData

  [Wed Mar 02 14:20:51 2016] Language selected: English

  [Wed Mar 02 14:20:51 2016] View the Adobe end user license agreement

  [Wed Mar 02 14:20:51 2016] Please enter (y) for Yes or n for no.... > >

  [Wed Mar 02 14:20:56 2016] Choose one of the following options to clean:

  [Wed Mar 02 14:20:56 2016] 1 all

  [Wed Mar 02 14:20:56 2016] 2 adobe Flash Player 10.2

  [Wed Mar 02 14:20:56 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

  [Wed Mar 02 14:20:56 2016] 4 creative Cloud 2015 only

  [Wed Mar 02 14:20:56 2016] 5 creative Cloud 2014 only

  [Wed Mar 02 14:20:56 2016] 6 creative cloud only

  [Wed Mar 02 14:20:56 2016] 7 CS6 only

  [Wed Mar 02 14:20:56 2016] 8 CS5 - CS5.5 - CS6

  [Wed Mar 02 14:20:56 2016] 9 CS5 - CS5.5

  [Wed Mar 02 14:20:56 2016] 10. CS3, CS4

  [Wed Mar 02 14:20:56 2016] 11. Adobe Id credentials

  [Wed Mar 02 14:20:56 2016] 12. Fix file host

  [Wed Mar 02 14:20:56 2016] 13. Quit smoking

  [Wed Mar 02 14:20:56 2016] Choice: >

  [Wed Mar 02 14:22:03 2016] -.

  [Wed Mar 02 14:22:03 2016] * = * = * = * = * = * = * = * = *: start Session: * = * = * = * = * = * = * = * = * = *.

  [Wed Mar 02 14:22:03 2016] -.

  [Wed Mar 02 14:22:03 2016] Win OS Version: 6.2

  [Wed Mar 02 14:22:03 2016] The cleaner tool version: 2.0.0.0

  [Wed Mar 02 14:22:03 2016] Source cleaning directory: C:\Program Files (x 86) \Common Files\Adobe\AdobeCreativeCloudCleanerTool

  [Wed Mar 02 14:22:03 2016] [AdobeProgramFiles]: D:\Program Files (x 86) \Adobe

  [Wed Mar 02 14:22:03 2016] [AdobeProgramFiles_x64]: D:\Program Adobe

  [Wed Mar 02 14:22:03 2016] [AdobeCommon]: D:\Program Files (x 86) \Common Files\Adobe

  [Wed Mar 02 14:22:03 2016] [AdobeCommon_x64]: D:\Program Files\Common Files\Adobe

  [Wed Mar 02 14:22:03 2016] [UserRoamingAppData]: C:\Users\Jonathan\AppData\Roaming

  [Wed Mar 02 14:22:03 2016] [UserLocalAppData]: C:\Users\Jonathan\AppData\Local

  [Wed Mar 02 14:22:03 2016] [StartMenu]: C:\ProgramData\Microsoft\Windows\Start start\program

  [Wed Mar 02 14:22:03 2016] [System32Folder]: C:\Windows\system32

  [Wed Mar 02 14:22:03 2016] [SharedApplicationData]: C:\ProgramData

  [Wed Mar 02 14:22:05 2016] Language selected: English

  [Wed Mar 02 14:22:05 2016] View the Adobe end user license agreement

  [Wed Mar 02 14:22:05 2016] Please enter (y) for Yes or n for no.... > >

  [Wed Mar 02 14:22:06 2016] Choose one of the following options to clean:

  [Wed Mar 02 14:22:06 2016] 1 all

  [Wed Mar 02 14:22:06 2016] 2 adobe Flash Player 10.2

  [Wed Mar 02 14:22:06 2016] 3 creative Cloud 2015, 2014 creative cloud, cloud creative & CS6 products

  [Wed Mar 02 14:22:06 2016] 4 creative Cloud 2015 only

  [Wed Mar 02 14:22:06 2016] 5 creative Cloud 2014 only

  [Wed Mar 02 14:22:06 2016] 6 creative cloud only

  [Wed Mar 02 14:22:06 2016] 7 CS6 only

  [Wed Mar 02 14:22:06 2016] 8 CS5 - CS5.5 - CS6

  [Wed Mar 02 14:22:06 2016] 9 CS5 - CS5.5

  [Wed Mar 02 14:22:06 2016] 10. CS3, CS4

  [Wed Mar 02 14:22:06 2016] 11. Adobe Id credentials

  [Wed Mar 02 14:22:06 2016] 12. Fix file host

  [Wed Mar 02 14:22:06 2016] 13. Quit smoking

  [Wed Mar 02 14:22:06 2016] Choice: >

  [Wed Mar 02 14:22:18 2016] Selected by the user: Creative Cloud 2015, Creative 2014 of cloud, cloud creative & CS6 products

  [Wed Mar 02 14:22:18 2016] Exception: [Error 2] Das kann den contract path find non system: ' D:\\Program Files (x 86) \\Common Files\\Adobe\\backup20160302T142218.

  [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\pdb.db.

  [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\Media_db.db.

  [Wed Mar 02 14:22:18 2016] Run the command: call copy/y ' D:\Program Files (x 86) \Common ' "D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218\hdpim.db.

  [Wed Mar 02 14:22:18 2016] Call of removalofCS5CapsBackupEntries

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

  [Wed Mar 02 14:22:18 2016] Invalid database of HD session

  [Wed Mar 02 14:22:18 2016] List of products installed on this computer

  [Wed Mar 02 14:22:18 2016] List of products for cleaning:

  [Wed Mar 02 14:22:18 2016] Please enter the number of the option of the product to remove; Enter (q) to exit... > >

  [Wed Mar 02 14:22:25 2016] response 1

  [Wed Mar 02 14:22:25 2016] Are you sure you want to clean all the affected products and associated files?

  [Wed Mar 02 14:22:25 2016] Type (y) to confirm and delete or (n) to quit smoking... > >

  [Wed Mar 02 14:22:29 2016] Please wait for Adobe Creative Cloud tool cleaner finish...

  [Wed Mar 02 14:22:29 2016] Selected by the user: "clean all the»

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-* start removing the product: ALL *-*-*-*-*-*-*.

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-* finished remove products: ALL *-*-*-*-*-*-*.

  [Wed Mar 02 14:22:29 2016] All files for creative Cloud have been removed.

  [Wed Mar 02 14:22:29 2016] Action: Created the D:\Program Files (x 86) \Common Files\Adobe\backup20160302T142218 folder as backup of PDB and DB for this session.

  [Wed Mar 02 14:22:29 2016] SAVED LOG FILE: C:\Users\Jonathan\AppData\Local\Temp\Adobe Creative cloud cleanser Tool.log

  [Wed Mar 02 14:22:29 2016] Adobe Creative Cloud tool in cleaning completed successfully

  [Wed Mar 02 14:22:29 2016]

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-: START:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Wed Mar 02 14:22:18 2016] Exception: [Error 2] Das kann den contract path find non system: ' D:\\Program Files (x 86) \\Common Files\\Adobe\\backup20160302T142218.

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\pdb.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\Media_db.db

  [Wed Mar 02 14:22:18 2016] DB does not exist in: D:\Program Files (x 86) \Common Files\Adobe\caps\hdpim.db

  [Wed Mar 02 14:22:29 2016] *-*-*-*-*-*-: END:-SUMMARY OF THE avertissements-*-*-*-*-*-*

  [Wed Mar 02 14:22:29 2016] -.

  [Wed Mar 02 14:22:29 2016] * = * = * = * = * = * = * = * = *: end of Session: * = * = * = * = * = * = * = * = * = * = *.

  [Wed Mar 02 14:22:29 2016] -.

  But guess - it did not work.

  I'm very upset that *, I tried now for about 6 hours to get this working. I am in desperate need of InDesign to get running, but that gave me errors of editing that ACC PEUT be incorrect or damaged.

  I hope someone can tell me what's happened, or maybe what I did wrong and how do I get rid of this programs and issues.

  Thank you!

  Hello

  Please visit download / install / uninstall FAQ: how to uninstall cloud creative apps?

  Otherwise, you can see Contact Support FAQ: impossible to reach support via the link "Contact us"

  Hope that helps!

  Kind regards

  Sheena

• How can I uninstall creative cloud when it tells me that it won't uninstall

  I'm in hell to upgrade because I updated to Windows 10 and then there was a notice to day creative cloud. Now my Adobe Acrobat does not at all. My Firefox program says that he cannot work for the same reason that acrobat does not work. So I tried to uninstall all creative to reinstall using the cloud and all I get is this message... "The application failed to start because its side by side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe for more details. »

  It's the same message that I get when I run Firefox but not explore. I also noticed that I can not open any PDF file.

  Please contact the Support from Adobe on the Customer Contact

• How can I uninstall creative cloud application?

  Hello

  I chose to install Photoshop CS6 creative cloud yesterday, but I got some errors. This morning, I try to reopen the creative cloud and it gives me an "update" for the Photoshop CS6 application, but this application is not in my folder of the application. He would like to uninstall Photoshop CS6 of creative application of cloud and reinstall but I do not know how!

  Hi Jeremy,.

  Please try to follow the steps mentioned in http://helpx.adobe.com/creative-cloud/kb/aam-lists-removed-apps-date.html and that should solve the problem.

  Thank you!

  Ankit

• How can I download creative cloud on a second computer?

  I have the edition student creative cloud and I'm trying to download the app to the cloud on my second computer. Does anyone know how to do this? Thanks a lot o!

  You can download the product on the second computer in the same way on the first computer.

  You can use the link below to download Creative Cloud App, from where you can install other prodcuts

  https://creative.Adobe.com/products/creative-cloud

• How can I activate creative cloud on the second computer?

  Hello

  So I installed CC (for students) on my iMac and everything was perfect, but now I need also the programs on my laptop (MacBook). I downloaded Creative Cloud Client connected with my Adobe ID, but when I download InDesign for example, it is always just the Test Version, and when I try to log in to InDesign, I get connected to the Adobe Web site, where I'm already connected.

  I also tried to reinstall Creative Cloud customer, I logged my iMac CC... I read everything, but nothing matches my problem.

  Can someone please help? I'm really confused, and I really need the programs to work when I'm at the University...

  Thank you!

  Hello

  Please try the steps here: https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  You can also follow: https://helpx.adobe.com/creative-cloud/help/convert-trial-to-membership.html

  Let us know if this helps!

• How can I disable creative cloud

  How can I disable creative cloud from my old computer that I sell

  Hello Kittie.

  It doesnot require a deactivation of what will happen whenever you install a new computer it gets activate and according to the instructions from adobe you can install it on two computers but whene ever install you it on the third computer it turns off automatically as soon as the first.

  Or you can run your creative cloud App and to very high right, you will see icons settings here, you can click on Preferences and under the general tab go to account and sign out there.

  Settings-> preferences-> general tab-> account-> disconnect

• How can you remove creative Cloud on your desktop?

  How can you remove creative Cloud on your desktop?

  Uninstall the Adobe Creative Cloud desktop application

• How do we uninstall creative cloud (accidentally added by CS6 install)?

  How do we uninstall creative cloud (accidentally added by CS6 install)?

  Hello

  You can use the Creative Cloud help | Uninstall the desktop app creative cloud or the use of the Adobe Creative Cloud cleaning tool to solve installation problems

  Hope that helps!

  Kind regards

  Sheena

• How can I download creative cloud on another computer if I lost the data on my computer previously owned because of permanent damage to this computer?

  How can I download creative cloud on another computer if I lost the data on my computer previously owned because of permanent damage to this computer?

  Hello

  You must download and install the application Adobe CC the same way you did on your previous machine.

  Please refer to the help documents below to download the application Adobe CC:

  Creative cloud to desktop

  Download, install, update or uninstall applications

  Kind regards

  Sheena

• How do you download creative cloud on a secondary computer? I can't find anywhere, any link. I watched YouTube but my creative cloud is totally different. I'm in Australia.

  How do you download creative cloud on a secondary computer? I can't find anywhere, any link. I watched YouTube but my creative cloud is totally different. I'm in Australia.

  You can install the latest version of the Adobe Creative Cloud Desktop from here:

  Install creative cloud desktop application

  Once you have installed the creative cloud desktop application, you can click on the creative cloud icon located in the taskbar (Windows) or the Apple one piece (Mac OS) menu. You can use the desktop creative cloud app to install applications.

  Using creative cloud | Download, install, update or uninstall applications

  : Note do not install Adobe apps from a backup, time machine or migrate files. All applications must be installed from the installation files.

  Concerning

  Megha Rawat

• How can I remove Creative Cloud trial?

  How can I remove Creative Cloud trial?

  Hi David,

  You can simply uninstall the applications Adobe CC to your machine.

  Because it is a free trial there is no cancellation required for the same.

  Kind regards

  Sheena