How can I write a formal complaint?
I am a member of the U.S. military mission. I'm transferred I've obviously will not use my production software of the design studio for the duration of my deployment. On my several attempts to cancel my subscription to the internet connectivity/limited time I have, I was told that I could not cancel my account without cancellation fee. What's upsetting is that there is no option to cancel the AUTOMATIC renewal - and there is obviously no regard for our services we armed who are deployed. I clearly stated several times that I need to cancel NOW. I don't have a phone, and most of the time I have no internet. How am I suppose to call at the time where I get in my window of early cancellation? So I'm being charged fees to cancel at the beginning because I don't want to pay money every month for a service I don't use because I am deployed in service to the United States. Anyone else upset by this? In addition, the clearly outsourced customer service had no sympathy for my situation. All three different people I spoke. Certainly someone must understand the limited time and troops means implemented to deal with such little dumb things. I can't believe an American company is the treatment of their troops deployed in this way.
At a time when I needed help, I don't have it. I take that personally. I will never buy from Adobe again.
Disappoint me Adobe
HI Dannyw86806748,
Sorry for the inconvenience!
Please contact support with Adobe:
* Be sure to stay connected with your Adobe ID before accessing the link above *.
Tags: Adobe
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