How do I customize my computer with Microsoft PlayReady? [PlayReady error: 8004B81D]

I received an e-book from Toshiba book pace, but as I tried to open it to read the book, a box with the word "BOLD" letter "Caution" appeared.  In the box, there was a statement that read "this computer must be individualized with Microsoft PlayReady to access protected content."  Then, the statement read "want individualize you this computer now?  When I clicked 'Yes' another box appeared with another statement that read ' an error occurred during the attempt to acquire a license.  "Contact customer support with the following error code: error of PlayReady: 8004B81D" can someone tell me what does this error message mean? Also, can someone tell me how to individualize my computer with Microsoft PlayReady?

Hi Rosa,.

Thanks for posting in the Microsoft community

I understand how it could be frustrating when things do not work as expected. Please, I beg you, don't worry I'll try my best to resolve the issue.

I suggest you to see the following link for issues related to the loan.

Frequently asked Questions (FAQ)
http://www.Microsoft.com/PlayReady/Licensing/FAQ/

Hope this information is helpful and let us know if you need more assistance. We will be happy to help.

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