How do you want more to get a wifi card that does not work to activate an external work on an HP laptop?

I was told by Best Buy my laptop needed a new wifi card or I could buy an external.  I did it and it does not connect to the internet.  It is also said that it does not find my IP address.  It is a 3 years old Vista & I need for her grandchildren do homework in their rooms.  I'd appreciate any help that my check WILL not go very far and it seems that the replacement, I bought wants $25. to give me a help of online support.

Hello

1. What is the number of brand and model of the card Wifi network?

2. What is the full and exact error message?

3. were there any changes or updates made on the computer?

Method 1:

Check the link and try to run the troubleshooter to check if it helps.

Windows wireless and wired network connection problems

http://Windows.Microsoft.com/en-us/Windows/help/wired-and-wireless-network-connection-problems-in-Windows

Method 2:

I suggest you to return the item and check if it helps.

Setting up a wireless network

http://Windows.Microsoft.com/en-us/Windows-Vista/setting-up-a-wireless-network

See also:

5 steps: how to set up your network wireless home

http://www.Microsoft.com/athome/organization/wirelesssetup.aspx

Method 3:

Read the articles and check if it works.

Solve problems, find wireless networks

http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-finding-wireless-networks

Tags: Windows

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