How re-pair the bluetooth keyboard & numeric keypad - he will not give me a pairing code.

I'm having a problem, try to re - connect my Bluetooth keyboard and numeric keypad.  First my keypad has been properly installed and works fine, but then when I tried to add the keyboard that I clicked on the number pad icon again once and he gave me a code to enter, I canceled just thinking it was already installed and working, and I didn't need to do.  Big mistake!  Now I could not do re-paired again.

After talking with a guy tech at Staples, I disabled bluetooth for my laptop completely and then distributed in the computer and re-enabled Bluetooth.  I was able to add my mouse still fine, but now the keyboard and the numeric keypad gives me the same error and won't let me pair.   The message is:

Pairing failed.  An ocrred of error during the process of pairing with Microsoft Bluetooth Number pad.  Make sure that the device is discoverable, and then click Retry.

Well, I did it several times but without success.  He won't give me a code for one of these pair again.

I use Windows XP.

Can anyone help?

Thank you!

Penny

Hello

You can try the solutions listed in the articles below and check if that helps.

http://support.Microsoft.com/kb/838398/en-us

http://support.Microsoft.com/GP/cp_keyboards_master#TAB0

http://www.Microsoft.com/hardware/Bluetooth/connectionguide3.mspx

http://www.Microsoft.com/hardware/support/Bluetooth/en-us/default.mspx

Hope this information is useful.

Amrita M

Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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