How to cancel subscription (annual) of Adobe Creative Cloud without hidden costs or cancellation?

I'm having a very difficult time, cancel my annual subscription of CC.  Any help would be appreciated.  I want to apologize to come for the long rant.  I have already contacted Adobe Customer Service and they can do something to help.

First of all, I contacted Adobe Customer Service earlier this year to cancel my subscription and was informed that if I cancel my subscription at that time there I would be charged half of my subscription cost.  I learned that my subscription is going to complete its annual plan on May 10, 2016 and to cancel, then to avoid cancellation fees.  Because it was almost over and my younger sister remained until here, I decided to keep it (and they offered me a free month).

Out of curiosity, I tried to cancel my subscription again around May 6 to see if I would still have to pay any cancellation fees.  I did, so I contacted Adobe Customer Service who, the same day to ask when can I cancel my subscription to avoid any charges since I was perplexed after that because my next Bill date was May 10 and my renewal date, was on 10 June.  I was informed I would avoid any fees if I cancelled may 11 (a difference of day, by the first representative I spoke with).  I was ok with that and waited for days.  I had affixed date on my calendar, so I don't miss and have to spend another year to pay for it.

Yesterday, on 10 may, I received an email notifying that my annual subscription would be auto renew on June 11, 2016 (PT).  I didn't, so that after the consumer service representative statement today (11 May) I went to cancel my subscription, I was shock to find that my account has been suspended and I could cancel is no longer.

Screen Shot 2016-05-11 at 8.58.56 AM copy.png

Seeing as reviews, I checked my account to make sure that there was no problem with my credit card.  My account indicates that the payment is always processed currently, which puzzled me because Adobe said that there was a problem with my recent payment and asked me to update my payment details/credit card.  At this point, I can't find the Cancel button and cancel the subscription on my own.

Screen Shot 2016-05-11 at 8.49.20 AM copy.png

Because I could not cancel on mine, I contacted once more Service customer to let them know that it's May 11 and I want to cancel.  This time, I learned that I or they can cancel my account because he was suspended.  I was told that I have to change my credit card information before they could cancel.  Of course, I didn't want to do that since my account rings which he dealt with, I would not be charged twice (I informed the representative of the EC).  The only advice that the representative had to (1) update my credit card information so that they would try to cancel my subscription or (2) leave what he and the subscription will automatically expire (if Adobe cannot take payment).

Now, I KNOW there is no problem with my credit card (it's a debit card) and the payment will clear without any problem (Yes, I have enough funds in my account to pay).  What should I do?  I do not want to update my credit card and get billed twice or interrupt the payment of current treatment.  Also, I don't want to just wait and do nothing to see if the subscription expires on its on.  We all know that Adobe automatically without renewing an option does not automatically and I really DON'T want to spend to pay for another year of a software that I don't don't need or use, renew the annual subscription!  I will appreciate any help really or suggests.  Thank you!

Thanks, Ned.  Last night, I received a message from Syed Rizvi on my account.  My account was apparently in a "SUSPENDED state" due to some technical problems on end of Adobe.  Syed assured me that my case was up to the relevant team from Adobe and will ensure my account back to a normal state then personally stop my subscription so I will not be charged more far.

Tags: Adobe

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