How to communicate effectively with Adobe, service customer-problem with credit card authorization

Similar Questions

• I bought the photo Illustrator and ask the Adobe site plan for individuals with credit cards, but to date I have not received the confirmation email. How can I contact for more information on the good end of the order?

  Hello 11/18/2015 I bought Illustrator photo and ask the Adobe site plan for individuals with credit cards, but to date I have not received the confirmation email. How can I contact for more information on the good end of the order?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I bought the upgrade to lightroom from Adobe site 6, regularly paid with credit card, receive e-mail of confirmation of payment and the serial number, just start the program installation insert the serial number provided to me by email and I get this wa

  Bought @I upgraded lightroom to Adobe site 6, regularly paid with credit card, receipt of payment confirmation e-mail and serial number, just start the program installation insert the serial number provided to me by email and I get this warning: COULD NOT VALIDATE THIS serial NUMBER for LIGHTROOM CALL SERVICE since the upgrade I paid I might have a valid serial number thanks

  Have you contacted service the customer the message instructed? Generally, we cannot help with password issues in this forum.

• 25/07 last I bought with credit card the Acrobat to word converter. More than 24 hours then passed and I have no communication with you or the service that I bought. Please, I need an answer. Thank you.

  25/07 last I bought with credit card the Acrobat to word converter. More than 24 hours then passed and I have no communication with you or the service that I bought. Please, I need an answer. Thank you.

  Hi ruit78694630,

  Please try to use the service to export it to PDF format in line using your Adobe ID https://cloud.acrobat.com/exportpdf & check if its working or not.

  Otherwise, you can contact our support team here, contact customer service.

  Kind regards

  Nicos

• How can I get Adobe to re - charge my credit card?

  How can I get Adobe to re - charge my credit card?

  Please contact customer service to update your billing information.

• Hello, I need to know how to buy video editor adobe first pro? should which card I use? Live ARGENTINA and VISA rejects me. Please answer, thank you!

  Hello, I need to know how to buy video editor adobe first pro? should which card I use? Live ARGENTINA and VISA rejects me. Please answer, thank you!

  The country store & the Adobe ID, payment details must be same.

  If your Adobe ID is associated with the wrong country, please see this link:

  Change the country associated with your Adobe ID

  You can see the locations that creative cloud is available here:

  http://www.Adobe.com/content/dam/Adobe/en/products/creativecloud/CC/PDFs/CC-availability-m atrix.pdf

• Unable to renew with credit card applications.

  Unable to renew applications with credit card due to the previous purchase, added new card but still does not work.

  Are either DEBIT cards?   Some debit cards these days, even if they were in the past.

• How can I contact actually adobe Photoshop customer?

  How to actually contact support adobe photoshop? in fact, it seems impossible...

  Contact customer services and choose the option which best describe your problem and then click always need help! Contact us.

  ~ David

• Order page with credit card information

  I've already implemented a SSL certificate with my hosting account and I'm looking for an overview of this info I will need the user and how the credit card information are in fact transformed? I have a Basic .asp page set upwards with a insert a table to record form with the name, the type of card, card number, expiration date, security code and total of the invoice. Is there anything else that I need, or something I should know?
  
  Thank you!
  -Matt

  mtrueblood wrote:
  > Thank you for your answers. I'll make sure I have look in the titles, you
  > listed mentioned. The site owner does not want visitors to the site can be
  > extracted from his site to go to another site to pay for their order on his
  > site. It feels as if that's going to scare them.
  >
  > Is a merchant as protx design the page for us? How the whole process
  > protx work?

  There are 3 options with Protx VSP form, VSP Direct, and VSP Server.

  VSP Direct, that's what you want to use, you have your own payment page on
  your site, it submits through a SSL of Protx page data, receives from your page
  the answer, then submit more data, then your page receives another
  response. The only time your customer leaves your site is when they need
  to make things secure 3D with own bank here, but even in this case, you can
  in an iFrame and they will never know they left your site.

  VSP form is when they don't leave your site, there's a lot less work involved.

  VSP Server is much much more involved, and you will need to be PCI
  certified as well.

  Protx is cheap, £20 per month for less than 1,000 transactions by
  quarter without transaction fees.

  You can also use a Terminal screen, where you manually enter the
  transaction, so you can take orders by phone. You will need a
  separate merchant account for this part, I think. The company I work for that
  uses, each sale man has his own connection and can take payment when
  they're having a sale, it makes life so much easier.

  Dooza
  --
  Display guidelines
  http://www.Adobe.com/support/forums/guidelines.html
  How to ask Smart Questions
  http://www.CatB.org/ESR/FAQs/smart-questions.html

• Adobe will not charge my credit card and my cloud stops today

  Hello

  I updated my payment information several times this week, because my Cloud apps give me warnings that I have not paid and my subscription will expire. The map info is there, the card account has sufficient funds to process the transaction, even today, in the middle of an important project, Adobe stops my creative cloud even if I have to pay my subscription.

  Several people reported this issue on the forums of creative cloud. No response until now. And the sad thing is that it is the only way to contact Adobe about this. No contact form. No cat no line, although there is a page for it. Nothing. No Adobe answer to solve my urgent problem.

  I've been a strong supporter of the creative cloud from the first day. First of all the credit card and filtered modules, now this issue with payments - you killed completely the experience for me. Shame on you, Adobe.

  I know small companies which caused fewer problems for their customers, and what they did is that they offerd every months free subscription.

  
  You can make excuses in an email, but this time the apology will not be accepted. It went off.

  Kind regards
  Michal Janowski

  Last updated: I'm just old fashioned. It seems that, today, solve you problems like that via social media. I just got a Tweet from a representative of Adobe, and they offered something for the trouble that is 100% accurate and satisfactory.

  Thanks Adobe, my problem is finally solved.

  But please, understand my anger and frustration and less complicated contact support. With a good support, none of this would be a problem, and there is no reason for me to post messages on a public forum angry. I'm sorry for all this, but there is nothing worse when in the middle of an important project of all your tools just stopped.

  Michal Janowski

  Loyal Adobe customer since 2005

• Help with credit card!

  Hello

  I'm finalizing my order on the plan of a year of Muse, but the system won't let me choose the expiry date year-list of fields in the details of credit card. It seems that the list is empty. I have this problem for 3 days and I have a crucial project for the customer's Web site.

  Thanks in advance for your prompt response

  Ploutarchos Chiou

  Have you tried using another browser?

  You need to contact Adobe technical support by chat or phone.

  Here is a link to a page with options to help make contact:

  http://www.Adobe.com/support/download-install/supportinfo/

• can I pay the elements itunes with credit card issued to another country?

  Hello

  I have a problem paying my point.

  I asked my credit card Australian suspended from the Bank because someone used it without my permission.

  After that, I tried to check if my credit card (Visa Debit) works or not,

  so I tried to buy a song on Australian Itunes.

  And I could still pay for the song. (2.19AUD)

  I went to my internet banking and it shows nothing regarding the payment for the song in the history of the transactions.

  Also, I checked my payment info in itunes & app stores / setting

  and my card suspension could not be registered which means that the card is suspended successfully.

  (But I had a 2.19dollars song!-_ -?)

  That is the problem. How can I pay AUD 2.19?

  I'll get my new credit of the Australia card, maybe 3 months later.

  (not possible to get a new one at the moment or unsuspended)

  I have other credit cards issued in other countries,

  but it is not possible to record cards in Australian app store.

  everyone knows? Help!

  You can not, you can only use a card issued by an Australian bank with the Australian store (this is similar for all countries; and you have to be in a country to use his shop). You can try to use an Australian iTunes gift card

• How can I add a form to accept donations by credit card?

  I have built a site of Muse for a non-profit organization and would like to add the ability for users to donate online with a credit card or paypal. How can I do this?

  Follow this guide made by Paypal

  Guide for the creation of a button for PayPal donation for your Web site.

  The last steps of the guide you show how do to copy the HTML code generated for the specific to your PayPal donation button, copy the code, then open Muse and go to the page where you want to place the button, choose "insert HTML code ' in the menu of the object to the top of the screen and paste your code into the box that appears.

  You can freely move the button on your page and place it wherever you want.

  

• How can I change my payment information to a new credit card?

  I signed up for the monthly payment option recurring and need to change the credit card that is supported.  No idea how to do this?

  Yes, you have several options, but what I do is:

  Sign in to your adobe account click on 'manage my account', then you will see - below

  Plans of & products

  Plan of cloud creative photography (one year) Mode of payment Manage the plan of Change payment details

  Account

  The account holder

  Adobe ID / Primary email

  E-mail

  LanguageEnglish (United States)

  Security & Privacy

  Password

  Information on the use of App Office

  Communication

  Receive communications from Adobe

  Preferred contact methods

  Subscribe to inspire Magazine

  Select Edit payment details and you can change the credit card that is supported. Then you're done!

• Payment with credit card problems

  Hey there,

  I had some problems with my credit card and they are now solved, would you please submit the request for payment, so I can pay for this month

  Hey Hartendorp/e,

  Please see the Ko: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html .

  Kind regards

  Romit Sinha