How to force separating them Motorola device ID
Hello!
Last week I had to replace my wife MotoGP, unfortunately I did not know that one must separate the phone with Device Motorola before wiping it!
Now a "My Stuff" page there are two MotoG connected, I could make primary current on the other hand, the "delete" button shows just the message "unlink your device Motorola ID of your device to remove.
We started a conversation with the support of Motorola and after a while, I let the operator which include:
- We do not have more physical access from the old phone
- the old phone wiped 2 times before referred to Amazon
Finally the OP has understood and wrote "I will escalate this case to our team and they will answer you on this concern. Our team will get back to you with in 24-48 hours."
It was last Friday... I can wait 2 days more before contacting them again (I have a PDF of the cat print), but in the meantime I ask here just to be sure that it really is not quick way to force a phone to the Motorola account withdrawal...
Thank you and ciao!
Post your concern in "feedback forum" it's the best bet to get a fix for this problem.
Tags: Motorola Phones
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