How to have purchased software to substitute the notice of trial has expired?

When I try to use my installed recently bought the version of Photoshop CS5, the message arrives that my trial of Photoshop CS5 Extended has expired.

So, I tried to remove all of the Photoshop files and reinstalling.  Same question.

I spent the time on the phone with Adobe customer service today and they had me do was the same as above, once again.  I always get the same message that my trial of Photoshop CS5 Extended has expired and I want to buy it now.  How can I get rid of this false window blocking me?

Each of the 4 times I have uninstalled/reinstalled, I entered the correct serial number for the item purchased during installation.  Of course, when trying to enter also in the trial notice has expired (which appears whenever I open Photoshop to use it after the displays), it does not accept the # since I bought only Photoshop not extended.

As far as I could tell, I deleted all files Photoshop on my Mac software, not just those that have been deleted with the option uninstall Adobe, why am I still get stuck doing what I bought? Any ideas on where I could find elements of the Trial Version that I need to remove in order to use my purchased copy?

(In addition, the demand for re-installed is clearly marked Photoshop CS5, not extended...)

The difference between Photoshop and Photoshop Extended is the serial number. The installation is exactly the same, so no amount of uninstall then reinstall will not make a difference here. When you enter your serial number, Photoshop decide at that time here if it will be extended or not.

The problem here is that the application does not accept your serial number, your serial number is accepted, you won't be able to get out of the evaluation mode. Where did you get the serial number? Could you send it to me to check? (bnemecek [AT] adobe [DOT] com)

Tags: Photoshop

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