How to report a bug? (Impossible to close the Welcome screen in Photoshop)
Adobe is marketing home and tell me how wonderful their products are very good, but when I have a problem and I'm trying to interact with Adobe to solve it (something I try to avoid), the assumption always seems to be ' oh it must be user error - you just need a little education "and not" hey this isn't how it should be - we'll fix it. "
I'm on the latest version of CC, running on a macbook pro running OSX 10.10.4
I'm in bridge and select a sequence of photos, tools/photoshop/load files into photoshop layers. After you load the layers, I find myself with the home screen loaded on top, like a modal window with no way to close it. The top of the home screen seems to be 'under' the OSX menu bar, so I don't have visibility where access to any button "close".
I tried to scroll to the bottom of the Welcome screen and selecting the "do not load at startup", but then I can't save this option because the only way I have to get out of photoshop is force it close because the Welcome screen doesn't let me do anything.
Perhaps relevant:
I'm running on an external monitor, above my mac pro screen. The two screens are active and act in the way that they appear in the Visual extension of the other (for example I 'up' from my mac pro screen to get my big screen). I noticed that lately (maybe beyond 6 months) cc apps became not good to recognize where they are run and open dialogs on the wrong screen.
Here is a picture:
I've seen a solution here (to disable the Welcome screen), which I still have to try:
The Welcome screen troubleshooting
.. .but I don't want workaround I want a fix. The Welcome screen should never load so that it cannot be closed.
Thanks for any help or suggestion!
This link has the script:
The Welcome screen troubleshooting
Tags: Photoshop
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