How to set up a greeting before transferring a call to the Agent of the next

Our customer request for a message like "Agent is not available, we will transfer your call to the following agent" before a call transferred to next agent and so on.

Step by step guide would be very appriciate.

Of course, but when call leaves the group to the line and goes to the unit and then go back to hunting for the driver, it will be considered a new appeal so that you would not be able to send to the next "agent", you can on the other side attempt to send to the 'longest idle' or 'circular' agent using the algorithm appropriate in the Group of the line. Also, consider that this may result in the loop infinite appeal if nobody answers.

HTH, please note all messages of usful!

Chris

Tags: Cisco Support

Similar Questions

  • How can I update my credit card information to pay for the next tranche of creative cloud when it tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 20

    How can I update my credit card information to pay for the next tranche of creative cloud when the screen tells me that I have "Creative Cloud Free Membership" so without possibility to update a credit card - despite my payment for a slice of 1 year in January 2015?

    Hi kanikas100,

    Using my old Email to open a session allowed me to see my current subscription and I was able to update my credit card.   Thank you very much!

  • End - user to use a rolling caption before you can proceed to the next slide

    Hello.

    I have a legend of rolling I want that the learner to use before they can move to the next slide.  I don't know if I need to use a tip action or would it be better to use a click box.  Any suggestions would be greatly appreciated.

    Thank you

    Jeff

    Don't apologize, I know that there is no breakthrough book around anywhere. Maybe once I take my courage and start with it. I am using Captivate version 1 on, but really plunged into it with version 4.

    Have tried so much to persuade users to replace the old buttons by form buttons, not only on my blog, Twitter, LinkedIn, YouTube, but also at webinars for Adobe. For your case, either you have buttons shape on a slide, and indeed, you are right, in this case, you do not to apply this model of slides to the first/last slide. But you can also time such a button for the rest of the project. Which allows much more control because you will be able to start the Back only on the second slide button, and to hide the next button on the last slide because you have an identifier for keys that is not the case for the buttons on Master slides.

    OK, so you have the button next with his ID on this slide, it is possible to hide or - if you want to keep it visible, which I find a bit confusing to users, to 'turn off' on the slide. Deactivation will keep the visible button, but no what will be a click on it either. Hiding or disabling can be done with a simple action (Action accordion) for the event on enter on this slide.

    For your popup: create a simple text container (either a legend or... once again a form) and make it invisible by uncheck Visible output in the properties panel, branded this PopupTxt. I turn the text "See list" in an interactive object by putting a box to click on it.  To succeed in this click box, create an advanced action standard which will look like this:

    • See the PopupTxt
    • See the BtNext (where you use the ID of the next button on this slide)

    If you have disabled the Next button, not hidden, put another box to click on it. Having a pop up warning, have another WarningTxt text container (use a bubble shape? I'm the Evangelist of forms) with this warning, make it invisible as well start with. To this click box, I think you need the warning that only once, so create another standard action for its event of success:

    • See the WarningTxt
    • Hide the Click box

    And the click box on the «view complete list»

    • See the PopupTxt
    • Activate BtNext (where you use the ID of the next button on this slide)

    Hope this helps?

    Lilybiri

  • How can I ask Siri to make a phone call, if the telephone number is not in my contacts?

    Hi people

    I do a lot of driving on the road. I health home where I travel to the patient's home and do some physiotherapy with them in their homes.  Many times I find myself adjust my schedule, while on the road in order to accommodate a schedule patient or let know that I'm running a little late.  One of the best features of the Siri is that it can call the numbers for you while you are busy with another task, IE. at the wheel.  Well lately, I noticed that she tells me she can't dial a phone number because the number is not in my contacts.  Unfortunately, I can't put the numbers in my contacts because it is my personal phone and any personal information of patients cannot be on my phone, computer, etc., I usually have to call on the road.  Before she could dial the number without any problems.  Now, when I say"Siri, please call 352-xxx-xxxx, she said," I'm sorry I can't find this number in contacts, you would I look for this number somewhere else?  No matter how I word it, even just saying "Siri, I know this number isn't in my contacts, but I still need to call 352-xxx-xxxx" I always get the same prompt of Siri.

    That said, is it possible to fix this?  It would certainly make things a little easier for me while driving instead of having to look at the bottom of the phone to dial the number.  For any help or suggestion would be so appreciated.  Thank you in advance.

    Michael

    I just tested a call by saying "call 800-xxx-xxxx on my iPhone 6. He knew immediately. I'm in iOS 9.2.1. Have you tried leaving out the ' Siri, please... " » ?

    Have what troubleshooting you done? Update to the latest version of iOS? Reset the phone? Restore network settings? Restored from a return to the top? Restored like new?

  • How to make a slideshow w/o it automatically move to the next slide?

    Hello

    I have a collection of photos that I want to "slideshowed". I would like that they expansions of to fill the screen. But I want control over how much time the slide is displayed. I want the control to say 'next' (as opposed to iPhoto moving to x number of seconds). I hope I described what I want.

    My question: is it possible? I know it sounds like something that you would do on PowerPoint, but I don't want to resort to that.

    Any suggestions?

    Thank you!

    You can't, but you can set the value display time of each slide to maximum 27 minutes 10 seconds

    or the value of each individual slide of a duration of 59 minutes:

    Who would do essentially the same thing as you want and allow you to move to the next slide, or return to the previous slide with the arrow keys on the keyboard manually.

  • How to set 1280 x 800 on external monitor connected to the Tecra M2V by APR3?

    Hello

    I have a Tecra M2v (with intel Extreme Graphics 2) and recently got an Advanced Port Replicator III and a 15.4 "WXGA LCD display. According to the specifications of the laptop (LINK to DL the PDF specsheet) it will support an external monitor with a resolution of 1280 x 800, but I don't know how to operate. The only resolutions that I can find are for 1024 x 768 or 1280 x 1024.

    I installed the latest version of the bios (v 1.30) and have tried different drivers of intel and can not get the wide screen resolutions to appear. Does anyone have any ideas on how I can get this to work?

    Hello Randy

    Are you sure that your external LCD can manage with a resolution of 1280 x 800? You attempted to set this resolution without Advanced Port Replicator III?

  • How to set up a connection to local access, but with the MD5 encrypted password

    Hello

    I can set up an unencrypted password, but how do you create an encrypted?

    Thank you
    Jeff

    Hi Jeff,

    Use "secret" instead of "password". By example, instead of using something like 'example password Cisco username', use 'secret example Cisco username. In this way, your secret is hashed with MD5.

    You can also consider using an external AAA server for authentication.

  • How to set preferences for what happens / appears when you click the new tab

    I used to have seen my sites more used, but for some reason that I don't have more since I uninstalled a toolbar that has become the default search engine itself!
    So now, I want that, instead of having an error message; the new tab display a tab blank when I click on button ' + '!

    You can check the browser.newtab.url pref on the topic: config page and set this pref to your preferred the new tab page.

    • the new default tab with the tiles page is on: newtab
    • the default homepage is Subject: Home
    • to a blank page, you can use Subject: vacuum

    The pref browser.newtabpage.enabled must be set to true to use the page defined through browser.newtab.url like the new tab page.

    See this article on the page tab (topic: newtab):

  • How 2 sets of SX20 to hold a conference to compose the SIP address by Internet

    Dears, the client offer us their address of sip SX20 as sx20@xxx.com, How can I pay my side SX20 to have a teleconference this SIP address online?

    Thank you very much. Matthew

    It's going to do a DNS lookup, so if people call you have records correct SRV up then it'll work. If they don't, or if their system is not registered with a SIP proxy, well, then it won't work.

    We use a VCSC/VCSE combo and have h.323 and SIP SRV records in place that point to the FQDN of the VCS-E sitting outside the firewall...

    You should really consider upgrading your system if the latest version is TC7.3.2, but I would wait until TC7.3.3 published some time in May.

    If you do not have a valid service on contracts in place, then you can get a free upgrade by contacting Cisco TAC and reference this security bulletin; http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20140926-bash - or this one: http://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-20140409-heartbleed scroll down and expand "software getting fixed", then expand 'Customers without service contract' and follow the instructions.

    /Jens

    Please note the answers and score the questions as "answered" as appropriate.

  • How to set values in a select list dynamically according to the user action

    Hello

    I'm new to Apex. With the help of Apex 4.0 on Oracle 10 g. In my page, I will have a list of selected countries. According to the user selection value I have to display the States / provinces of this country in another selection list. States have to fetch the state_list table and the province of province_list table.

    Can someone tell me how to do this.

    n advance thanks

    Hello
    LoV using cascading as detailed here http://docs.oracle.com/cd/E23903_01/doc/doc.41/e21674/bldapp_item.htm#HTMDB05014

    Kind regards

  • JSF ADF how to set validation control activated when they change data in the table

    Using JDev 10.1.3.4 and Oracle ADF/BC

    I have a search engine simple with two fields of research related to the parameters of the entity VO. Below, I have a table in the view with two editable text fields. In the component actions table, I put a buttons of commit and rollback.

    The buttons of commit / rollback do not enable until I have refresh the form after a change. I would like to use partial-page rendering to immediately change the buttons to the correct state after a change.

    I tried the PPR combinations and/or a listener valuechange, but do not know how to button controls update on edit.

    Any ideas?

    Thank you.

    Steve

    In 10.1.3 interface user id of the component in editable tables can be used declaratively to PPR something (since their id during execution is generated for each entry in the single table).

    You need a small piece of backup bean code to achieve this.

    I blogged a solution for you here... with a link to a working example updated space.

    http://radio.weblogs.com/0118231/2008/12/10.html#a931

  • How to set up a Multicast UDP connection? I get the following error: javax.microedition.io.ConnectionNotFoundException

    I need build a Multicas UDP connection, with the following connection string: multicast://224.2.3.4:8888,.
    udpMulticastConnection = (UDPMulticastConnection) Connector.open (" " "multicast://224.2.3.4:8888");

    but I'm javax.microedition.io.ConnectionNotFoundException.

    I read in the doc of the api, I have made a UDPDatagramConnection. I wore the UDPDatagramConnection but the udpMulticast still not do.

    Can someone help me? Please

    Thank you.

    Some useful links:

    https://docs.Oracle.com/JavaME/8.0/API/GCF/API/javax/microedition/IO/package-summary.html

    UDPDatagramConnection (Java (TM) ME generic connection Framework, Version 8 (final JSR360))

    BNF multicast protocol

    Java (TM) ME generic connection Framework, Version 8 (final version of JSR360)

    http://docs.Oracle.com/JavaME/8.0/API/GCF/API/javax/microedition/IO/ConnectionNotFoundException.html

    https://docs.Oracle.com/JavaME/8.0/API/GCF/API/javax/microedition/IO/package-summary.html

    Hello!

    Unfortunately, multicast is not supported by Java ME on RPi. Looks like it still takes much effort to patch raspbian OS itself to support so that we did not continue to support me. Sorry

    Kind regards

    Andrey

  • How to set Lightroom (3 or 4) to open it in the 'library' default mode

    Is there a way to define Lightroom (3 or 4) to open it in 'Library' default mode? -Thanks for your help, IM

    Other than the output in library mode, I think not.

    You can train yourself to always press the G first thing when you get control. After a while, you wouldn't even tho think.

    HAL

  • How to use go URL to navigate from one report to the next

    I used the option Actionlink to navigate from one report to another, it's nopt working on the dashboard because I used in my first report presentation variables and its throwing me an error below, I have to pass the ID of a summary to the report detail report, I created URL go, do I have to use this URL in my column of the synthesis report?

    Need information ~ thanks ~ Srix



    An invalid object was consulted during the evaluation.
    Error details
    Error codes: QBB4RZQS:SDKE4UTF
    Geographical area: saw.views.evc.activate, saw.httpserver.processrequest, saw.rpc.server.responder, saw.rpc.server, saw.rpc.server.handleConnection, saw.rpc.server.dispatch, saw.threadpool, saw.threadpool, saw.threads
    Expression: report.variables ['TimePeriod']

    Hello

    See the link below. This link should give you an idea how to do it:

    http://oraclebizint.WordPress.com/2008/02/17/Oracle-BI-EE-101332-drilling-on-measures-passing-multiple-parameters-during-drills-go-URL-and-HTML-formatting/

    Allocation of points, it is useful.

    Thank you
    Satya

  • About 2 hours, I received a phone call from tring 'Windows' (toranto, canada) to instruct me on how I can erase mistakes, since when ms does call on the phone without an e-mail first

    a speaker of bad engilish was tring to get me to sign in and follow the direction to clear the errors on the Solution Explorer, never happen since then that we ran with a 286 back

    It's a scam.  I'm glad you don't fall for it.

    http://www.Microsoft.com/security/online-privacy/msName.aspx

    http://www.Microsoft.com/security/online-privacy/phishing-scams.aspx

    http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

    http://www.mypchealth.co.UK/GuideScam.php

    http://ask-Leo.com/i_got_a_call_from_microsoft_and_allowed_them_access_to_my_computer_what_do_i_do_now.html

Maybe you are looking for