HP 2350 - missing icons and contents of HP Director after update to IE8

I have Windows XP SP3, printer HP PSC 2350. Recently, I upgraded from IE 6 to 8. Some of the icons of HP director disappeared, leaving only "Software Update" and "HP image zone". I checked and fund this solution:

http://support.hp.com/us-en/document/c00802504 - to solve a problem when the HP Director disappears after the upgrade. But in my case the Director has not completely disappeared. What's the solution to my problem?

Another problem is the update of the software. Whenever I use it, I get the error message "update of the HP software could not process your request at this time. Please try again later. (HPSU-2024) ». How to fix?

Hi Thomas82,

Great question! When you open the link, click Download. When the download is complete, click Run and it will do what to do.

Please let me know if this hotfix resolves the problem. Thank you.

Tags: HP Printers

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