HP 4500 wireless printer: printer all-in-one cannot scan glass

My hp 4500 wireless printer worked fine until it just stopped printing.  I reintstalled the original installation disk and printing has been repaired.  However, the desktop icon for the hp Solution Center, which allows scanning of computer files, has not been activated, and accordingly, I am unable to scan from glass.

New driver from HP site could not install completely and still have the same problem.  I tried to reinstall the existing drive, and it is still able to print, but still can not sweep.  The desktop icon is always off.  Didn't test the fax.

I have here an updated driver that contains the implementation complete for the 4500 Wireless: G510n-z

My system is Windows 7 64 bit.

Please answer.

Hello @rudetom,

I would like to see if I can help you get your Officejet 4500 Wireless software working again.

Looks like pieces of old software is causing the installation to fail. I would like to clean at the far (unisntall) and try again.

When you have uninstalled the printer software, it is possible that pieces of it may remain which could interfere with a reinstall. I recommend referencing the steps described in this document to make sure that you haven't missed anything whatsoever; Uninstalling the printer software. * If you are connected with a USB cable, be sure to unplug it.

You can also delete files using disk cleanup - take care to put check marks in selection boxes when it is available.

Software drivers can hide other places would be in your device manager.

To open Device Manager:
' 1) click on start (Windows icon) and enter the Device Manager "in the search field.
2) click on Device Manager.
(3) you can click on View, in the upper windows and then show hidden devices.
(4) to develop the types of devices and check for any pilot associated with your printer.
(5) to remove a device from Device Manager, right click on the device name in the list and then click on uninstall.

For more information, see device for Windows 7 Manager information.

Once you have removed everything, I restart your computer and then try to download the new software again to HP Officejet 4500 Wireless - G510n full feature software and driver.

If you still have problems, please let me know what kind of error you get and how your printer is connected to your computer. What is direct installation USB or wireless?

Please let me know if any of these steps has resolved your problem, or if there is anything else I can do to help.

I look forward to hear from you!

Thank you

Tags: HP Printers

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