HP 553dn: failed to update HP kills all printers
Last week, I bought a new printer HP 553dn Enterprise. It installed fine with the installation on windows pro 10 and 7 systems pro disc. Over the printer HP weekend update attempted to install and failed on Windows 7 systems. Since then every time you try to print to a printer on a Windows 7 system, you get "function address 0x59bc6efc (or similar) caused a protection fault." (code 0xc0000005 exception). "I can't delete the HP553 use this drive, I can't delete the HP553 using the windows delete function printer. If I reinstall the printer using the disc to provide it installs as a Mithraeum printer but do not print or solve the GPF. The only solution is to restore the computer to the point of restoration of windows that is earlier than the update of HP failed. Then the day after the update tries to run again and the problem of the printer is back.
The systems are running Avast internet security. I changed a single system to Webroot internet security and it made no difference.
Ideas anyone
Print a configuration report, under administration, reports.
The printer must be connected through an ethernet cable so that you get a network IP address
Tags: HP Printers
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