HP 620 laptop computer: HP diagnostics of the base system
Hello
Anyone know what it means when I get the message when check disk hard runing?
Smart check: past
dst short: failure
failure ID: 9gafj3-0007p 5-lwg2xf-60rv03
product ID: b0g67es #abt
hard drive 1
Hi @samraanan ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your problems with the help of the community.
To get your question more exposure I suggest you post in the trade forums since it is a commercial product. You can do to commercial Forums.
Even if it is a Commercial product, this error 9GAFJ3-0007P 5-LWG2XF-60RV03 is failure of Quick Test on drive 1. What this means is that your hard drive has failed.
I recommend the first thing you can do is to back up all your personal files etc as soon as you can.
Try perform a reset.
When you perform a hard reset note remove all USB devices. Disconnect all non-essential devices.
Here's a video that might help. It shows you how to reinstall the HARD drive, which is sometimes useful.
Here is a link to check to see if you are in warranty. Here is a link to your manual page 59 for spare parts.
Thank you.
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