HP 620 laptop computer: HP diagnostics of the base system

Hello

Anyone know what it means when I get the message when check disk hard runing?

Smart check: past

dst short: failure

failure ID: 9gafj3-0007p 5-lwg2xf-60rv03

product ID: b0g67es #abt

hard drive 1

Hi @samraanan ,

Thank you for visiting the HP Forums! A great place where you can find solutions for your problems with the help of the community.

To get your question more exposure I suggest you post in the trade forums since it is a commercial product. You can do to commercial Forums.

Even if it is a Commercial product, this error 9GAFJ3-0007P 5-LWG2XF-60RV03 is failure of Quick Test on drive 1. What this means is that your hard drive has failed.

I recommend the first thing you can do is to back up all your personal files etc as soon as you can.

Try perform a reset.

When you perform a hard reset note remove all USB devices. Disconnect all non-essential devices.

Here's a video that might help. It shows you how to reinstall the HARD drive, which is sometimes useful.

Here is a link to check to see if you are in warranty. Here is a link to your manual page 59 for spare parts.

Thank you.

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