HP 6500 has Office Jet - HP utility

I just bought HP 6500 has more printer. So far, everything seems to work OK, except for the HP utility. I get the following message: incompatible components - some components installed on your computer have been developed for a different version of the HP utility. These components will not be loaded and some features related to your device won't be available. Please click on HP assistance point in the toolbar to visit the online HP Support site and download the latest versions of the HP software. »

The utility does not open and there is also no paper faxes. I didn't have any paper fax with my previous HP Officejet J4680 printer and someone told me to download a Mac update that has corrected the log of faxes. It worked for my J4680, but I don't know if it will work for this printer. My printer is listed. I can't remember where I downloaded from. Or is there something else the cause?

I was told that I should receive updates from HP, but since I got this computer (1 year) I never got notice of updates to HP. How can this be corrected?

I have a Macmini under Snow Leopard 10.6.8.

Helen

Erna

If you are using Snow Leopard or Lion and you have the HP software before Snow Leopard (either from a CD not marked as compatible with 10.6 or you recently upgraded to Snow Leopard or Lion and had the software HP on your Mac before you upgrade - even if you made a standard from the old software uninstaller or installed new software on top of it) , you must uninstall the software by using the "scrubber":

Go to Applications/Hewlett Packard / click Uninstall HP
Click on continue
Highlight your device in the left pane
Press and hold Ctrl + Alt + Cmd keys on the keyboard at the same time as you click on uninstall< this="" is="" the="" scrubber="" option,="" there="" is="" no="" button="" labeled="">
There will be a pop up that asks if you are sure you want to uninstall all hp software. (At this point, if you continue, all HP printers you have installed will need to be reinstalled)
Click on continue and let it finish

Restart your Mac

Now reset the printing system:

-Sys Prefs, Print & Fax
-Right (control) click inside the box that lists your printers and select Reset Printing System.
WARNING - This will remove ALL your printers!
-Select the sign + to add again. Search for the printer, select it, and wait until the button 'Add' becomes available. Until it clicks.

Tags: HP Printers

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