HP Battery Check status: unknown (90)

HP dv4-2165dx running Windows 7 64 bit with Support Assistant 5.2.9.2 and battery check 4.0.16.0

Battery status says 'unknown', with the 100% battery charge.  Battery seems to work very well, but not checking the battery does not seem to be able to connect to it.

When you run the battery check, it returns

Status: Unknown (90)

The long description is:

Main battery

An error occurred trying to access the battery.  Please re-insert the battery and the power adapter for a new test of the battery.

The suggestion is to turn it off, replace the battery and AC power, I did several times.  I also followed the procedures outlined in another post about a battery check status unknown (94)... but no change.

How can I correct this condition such that I can get a battery status check valid, like 'OK', 'Calibrate', 'Replace', etc.

Is there a * easy * way to clean the battery contacts?

Note: Diagnostics of HP you can run before Windows (tube exhaust when starting) indicate that the battery is "defective", perhaps because the diagnosis can also access chip smart battery.

There is no other assignments by mentioning the battery... check (90) advanced status code just to code (94) elsewhere.

Thanks for your help.

db808

Found the solution!

There is a new version of firmware, version F.0F (appears as 'F' to the poster information) which is available in the download section software.  Version F.0F is documented as the resolution of a problem with checking Service Advisor 5.x and battery.

I downloaded the firmware update, installed and then re-directed to battery check.  Now I have a proper status, with detailed battery status is displayed.  In my case, the battery is about 2 years old and needs to be calibrated.  But I now have a status legitimate and can go through the calibration process.

Note: I use Advisior of Service 5.2.9.2 and says there is no update additional software that apply... .but Advisior Service missing update of Firmware and will not download and install it.

According to the notice of Release Firmware, this firmware version applies to several laptop models.

After I calibrate my battery, I'll try running battery check and start diagnostics.  Diagnostics boot time also scored as battery being defective in the past... with the older firmware.

I'll post my results once completed.

Hope this helps someone.

db808

Tags: Notebooks

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