HP deskjet 1015, do not install it

Nice day.

Have problems with HP Deskjet 1015. System can not detect the printer.

I already read topics about the problems with this model, so.

(1) Pic.1 printer is connected correctly, but the installation program does not respond to this topic.

(2) HP Print and doctor Scan does not detect printer as well.

(3) printer worked on win XP, after the migration to win 7 system cannot detect.

(4) in USB devices listed as "unknown device".

Waiting for help!

Hello @Skatuser and welcome to the Forums of HP, I hope you enjoy your experience!

I see you are having problems installing USB.  I would like to help.

I recommend you to perform a power reset.  Unplug the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug back in the printer. Make sure that you connect the printer directly to a wall outlet. Make sure to bypass any surge protector or power bar.

I would recommend also following USB Printer Installation troubleshooting.

Good luck and please let me know the results of your troubleshooting operations. Thanks for posting on the HP Forums!

Tags: HP Printers

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