HP deskjet 2542: hp printer does not print anything

Hi, I'm trying to fix my printer with the pc doctor.  When I click on uninstall and reinstall. a message appears that said... install HP is not present.please delete the product by using Add/Remove software. However, when I go into Add Remove I don't know what to uninstall... any help will be appreciated!

Hello @zeldaq,

Welcome to the Forums of HP Support!

I understand you are trying to correct a problem with your HP Deskjet 2542 all-in-One printer on your computer Windows 8.1. I want to help with uninstalling and reinstalling your device. Can I please have gone through you the steps below.

Step 1: Uninstall the drivers:

  1. Open the display Start by clicking the Windows button in the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard to the right of the Ctrl key.
  2. Once the splash screen opens, type programs and features
  3. Click on programs and features to run
  4. Once the programs and features opens a list of the programs installed on your computer will populate. Scroll through this list and looking for HP Deskjet 2542 or HP Deskjet 2500. If you see this, click it and choose Uninstall. If you don't see HP Deskjet at all that this indicates that your printer is not currently installed with the package full feature software and driver. If this is the case, simply close this window.

Step 2: Remove temporary files:

  1. Open the display Start by clicking the Windows button in the bottom left of your computer screen or by selecting the Windows key bottom left of your keyboard to the right of the Ctrl key.
  2. Once the splash screen opens, type run.
  3. Click Run to launch the run dialogue box
  4. In the run box, type %temp% , and then click OK
  5. When the Temp folder opens, select Ctrl + A at the same time on your keyboard. Everything in this folder will highlight now.
  6. Select the "delete" button on your keyboard. The Temp folder contains the temporary internet files. None of the actual files or folders on your computer will be affected by deleting Temp files. A Temp file should you will automatically get the pop up to 'jump' this point.
  7. Close the Temp folder, once it is empty
  8. Right-click the recycling bin on your desktop and select empty recycling bin

Step 3: Reinstall printer:

  1. Please click here to download the appropriate drivers for your printer
  2. Once the site opens click on the download button at the top left
  3. Allow download to run when prompted
  4. Follow the steps on the screen to reinstall your printer
  5. If you use a USB cable connection do not connect the USB cable until the installation program invites you to

Once the installation is complete, please test the functions of your printer again to verify that the problems are solved.

Please reply to this message with the result of your troubleshooting. I look forward to hear from you!

Tags: HP Printers

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