HP Deskjet 6800 in offline mode

When I send a document to the printer, it says that my printer is offline!  I see all kind of answers from the net on how to turn to new online, but none of them are real. Had this happen before and paid someone to fix it and they do it without delay. I think that HP would have some valid ways to fix this, but I can't do everything that works well. I would like a solution that works.

Thanks for the help.

This article should help with your error printer offline:
http://support.HP.com/us-en/document/c02221706

Give the steps described a try and tell us if it helps.

Good luck!

Tags: HP Printers

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    Hello @G_A_M_Mc1,

    Welcome to the Forums of HP Support!

    I understand that you are having problems in offline mode when printing from your computer in Windows 8 for the all-in-one printer HP Deskjet 2540. I would like to help you today with this printing problem. Thank you for all the troubleshooting that you tried before reaching out for support, including. To be honest, because this problem occurs via the connection of the USB cable and the connection network, I don't think the problem you are experiencing is related to connectivity. Instead, there is probably a driver conflict between the printer and the computer, or even a problem print spooler occurring on the Windows computer. Can I please you follow the steps below to resolve this issue.

    Step 1: Run Microsoft fix:

    This fix is for network printers. I understand that your printing problem occurs via the USB connection or network connections. However, it is worth trying this fix.

    Microsoft has released a hotfix to correct printing problems in Windows 8 and Windows 8.1 operating systems. Printing problems seem to affect printers on a network, regardless of the brand or model, and there is a conflict with the WSD Windows Network Port. Please click here to download and run a Microsoft Fix it Tool. "Once the site opens for the fix, please click on the button 'available hotfix download". Please follow the prompts on the screen to install the hotfix. Once the fix has been loaded please try again to print. If the printing problem continues to occur, proceed to the next step.

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