HP dv6700 windows vista Home premium. Two users and passwords are forgotten for the two.

Hello

I'm stuck on the computer I just bought (used). Whenever I turn on the computer and come to the main screen, there are two names of peoples, it is David with a password, the other is Johnathan with a password. I bought the computer of David and his grandson Johnathan set both passwords and now dosen't Johanne remember passwords. I tried 'safe mode', but this shows just the same two names.

Is it possible to enter the operating system or is it possible to clear the passwords and start over? I don't have the recovery disks.

Thank you.

It has an option to order a media recovery on your Support page > install HERE they are usually $17 and can be used to boot the machine and return it to the factory. This will make the machine as it came out of the box... no user account and no password.

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