HP dv6700 windows vista Home premium. Two users and passwords are forgotten for the two.
Hello
I'm stuck on the computer I just bought (used). Whenever I turn on the computer and come to the main screen, there are two names of peoples, it is David with a password, the other is Johnathan with a password. I bought the computer of David and his grandson Johnathan set both passwords and now dosen't Johanne remember passwords. I tried 'safe mode', but this shows just the same two names.
Is it possible to enter the operating system or is it possible to clear the passwords and start over? I don't have the recovery disks.
Thank you.
It has an option to order a media recovery on your Support page > install HERE they are usually $17 and can be used to boot the machine and return it to the factory. This will make the machine as it came out of the box... no user account and no password.
Tags: Notebooks
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Hello
1 did you change on your computer before this problem?
2. when exactly you receive error message?
You can follow the methods and see if it helps.
Method 1
Use the PING command to verify that TCP/IP is working properly. To do this, ping the loopback address (127.0.0.1) by typing the following command at a command prompt:
(a) click Start .
(b) in the search box type command prompt.
(c) right-click and select run as administrator of .
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If you receive the response of 127.0.0.1, it means that TCP/IP is configured correctly.Method 2
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http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-modeMethod 3:
Alternatively, you can try to reset TCP/IP and then check if it helps:
How to reset the Protocol Internet (TCP/IP)
http://support.Microsoft.com/kb/299357Method 4:
I also suggest you to download and run the latest Microsoft Scanner on your computer and check to see if it helps:
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