HP EliteBook 8540w: "Base system device is not installed driver.

Hello

I recently installed Windows 7 Enterprise on my HP Elitebook 8540w, and since then the unit has been a couple of kinks.

The material under properties pc looks like the picture. It does not install a driver for my printer/scanner, and the headphone jack has not worked since installing Windows 7 Enterprise.

Thanks in advance.

Hello:

Please first install the chipset driver and restart:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=4096175&prodNameId=4097219&swEnvOID=4060&swLang=13&mode=2&taskId=135&swItem=ob-83120-1

The base system device is lack of card reader driver:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=4096175&prodNameId=4097219&swEnvOID=4060&swLang=13&mode=2&taskId=135&swItem=ob-79317-1

See if this driver USB 3.0 solves the problem of USB.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=321957&prodSeriesId=4096175&prodNameId=4097219&swEnvOID=4060&swLang=13&mode=2&taskId=135&swItem=ob-81459-1

If the unknown device persists after installing the above drivers please do as David has requested and post the hardware ID's for her if we can send you the link for the drivers.

Paul

Tags: Notebooks

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