HP Envy 110 moved from Germany to the United States: cartridges are not intended to be used for this printer
A printer bought in Germany does not accept the US cartridges (I've tried 2 different cartridges of different retailers). The following error message appears on the printer screen:
"The following cartridges are not for use in this printer."
Definition of the region in the 'USA' printer settings does not resolve the issue. Phone support told me that it is not possible to change the region of the printer. Is this true?
I found several messages in this forum for people having the same problems.
Hello
Change the region of the printer is possible, the information you describe is incorrect.
First of all make sure that the black and three-color authentic and guaranteed HP ink cartridges - this is essential in order to reset the printer that you have right to this service for free under warranty of ink cartridges.
So, you will need a computer with the printer installed in order to reset the printer.
Once you have both the cartridges available, contact the phone holder once more and make it clear that you are entitled for that service, a support agent should guide you further with the process.
For any question, use the link below as a reference:
http://support.HP.com/us-en/document/c02558798
You will find the contact information below:
http://WWW8.HP.com/us/en/contact-HP/phone-assist.html#section1
Kind regards
Shlomi
Tags: HP Printers
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