HP Envy 13-d061sa: how to stop windows 10 laptop desk with cover resizing down

The laptop is great, but when I use my external monitor I have to cover the other wise, it changes the external monitor to 1920 x 1080 resolution, it makes everything if great sound not usable.

How can I stop this?

With the lid upwards and the laptop set to clone everything are ok.

Cover down

have the latest drivers for the graphics card Intel card and adjustment of the economy to power setings to do nothing when pluged.

Hi @IT_shopper,

Thank you for your inquiry.

It is unfortunate the support HP nor Microsoft has been able to overcome this problem.   When I checked the interview guide and service I noticed that you have an Intel processor.

I was able to locate this message by Paul, an engineer of Support from Intel that can help.

TV screen resolution changes when the laptop lid closed .

Please let me know if this helped.

Thank you for your participation in the Forums of HP! We want to help you as well as others who may encounter a similar problem as yourself. Please consider tagging the post in order to solve your problem as "accept as Solution" to help other members of the community!

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Tags: Notebooks

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