HP Envy 15-j002ex: low resolution after I replaced my laptop screen

Hello

the screen of my laptop has been malfuncation, so I had to replace it, I went to a service provider local hp official in Saudi Arabia, madinah.

they replaced my screen, but after they did I make a lower resolution, then I had.

I used to have a maximum resolution of 1920 x 1080, now I have the maximum is 1366 x 768

I went back to the store and they said that everything is fine with the screen and the screen even settle without difference and they almost called me a liar.

im going back to them with the mobile care http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03987278

and my broth has the same laptop with the higher resoultion ill show them

What im application, it's that you think could cause this problem? power cord screen placed in a wrong place?

and thank you

Hi @TeeShirtArtist,

Thank you for visiting the HP Forums! A place where you can find solutions for your problems with the help of the community!

I stumbled upon your post on the laptop and wanted to help you! I looked in your question on your HP ENVY 15 - j002ex Notebook and questions with a new HD BrightView LED backlit (1920 x 1080) display panel with the lower resolution. I will try to update the graphics drivers.

Click the arrow next to display adapters to expand this category
Right click on graphic family and select Update driver software
Select search automatically for updated driver software.

The laptop must find and automatically install the updated driver
Once the installation is complete, restart your laptop.

If that doesn't help, here is a link to change the resolution, you may need to select the Advanced setting to ensure that your driver is used.

I recommend to restore the default BIOS settings. You could restore the BIOS with this document by selecting the reload the default BIOS settings.

A computer repair center should be able to fix this without any problem. The only thing might be if they have installed a bad Panel. The only way to know what are the Panel specifications, would be to get the part number of the new group.

I hope that it helps anything here.

Thank you.

Tags: Notebooks

Similar Questions

  • Animation starts in low resolution after editing with 'Air Desktop Embedded LENGTH 20'

    The test of my animation of inside film CC animate using 'Control -' Test', it launches high resolution and works very well.

    After having published 'Air 20 desktop', "Application with the Runtime shipped", it works well but starts in low resolution and I can't change it!

    'Get Info' has the box "Open in a low-resolution" checked and grayed out.

    How to set the animation to begin in high resolution (preferred option) or change it once running?

    Kind regards

    EM.

    There is an XML file in the publication. It will be named something like MyApp - App.Xml. Which open in a text editor and add the line to the section of the initialWindow.

  • Satellite P500 no internet and low resolution after installing Win 7

    Hello everyone :))

    I had a serious virus on my system, so I had to reinstall Windows 7 completely.

    However, I do not just roll back the system to its factory settings. Given that I had a Windows 7 disc I bought much earlier, I decided to use it to reinstall the whole system.

    Now I don't know how to connect to my wireless network (before reinstalling, everything was fine, and I just had to choose my network in the list) and the display settings have changed: the maximum screen resolution is now 1280xsmth, at the front, it was much higher.

    Could you tell me what is the problem?

    Just a question; recover the laptop using the Toshiba or Toshiba HDD recovery recovery disk? Or have you installed a clean Win 7?

    If you have installed own Win 7 then I guess that you didn't install the WLan driver and display driver.

  • HP ENVY notebook - m7-n101dx: graphics card in replacement for laptop HP ENVY - m7-n101dx

    I have a

    HP ENVY notebook - m7-n101dx

    my graphics card appears to not follow very well on demanding games and I wouldn't mind buying a new card.

    I'm relatively unknowledgable on the compatabilities of these cards and how they work, but I want to know if its possible to replace the card for a more powerful version.

    Hello

    Unfortunately, you can not. Except for the preinstalled class and some gaming machines, we cannot upgrade graphics card on a normal laptop.

    Kind regards.

  • After Windows automatic update, laptop screen becomes completely white

    After the automatic update of Windows, the screen of my laptop to become completely white. I have to Ctrl/alt/del to Task Manager. The bottom of my screen appears, but no wallpaper, shortcut icons, etc. I disabled the automatic update and it seems to work fine. What could be the problem? I am running Vista.

    Following the advice of a friend who had the same problem, I deleted all my cookies. Surprisingly, this fixed my problem. Thank you very much for your help!

  • After Windows Update the laptop screen brightness is updated with max.

    Original title: Windows 8 screen brightness problem

    Once I updated my laptop that my display brightness is set to max and my battery performance is low. I have tried everything to resolve even from the keyboard and Control Panel, but it didn't work - my eyes are painful.

    Hello

    Check with your system manufacturer support, their documentation online and ask for their
    Forums about known problems.

    Control Panel - Power Options - check power management

    I hope this helps.
    --------------------------------------------------------------------------------------------
    Rob Brown - Microsoft MVP<- profile="" -="" windows="" experience :="" bicycle="" -="" mark="" twain="" said="" it="">

  • My icons/fonts are large (as in low resolution)

    My screen is bigger than my resolution is low, even if I do not change the settings. I believe you can also achieve this effect even when the computer is started in safe mode. Where everything is enlarged. I change all the settings, this happened to me I connect in my user on my laptop (vista home prem 64 bit). I tried to change the resolution, which does not help, it's a whole little bit better, but it still doesn't look good. I don't know what went wrong or how to fix it.

    Restore point:

    http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/

    Do Safe Mode system restore, if it is impossible to do in Normal Mode.

    Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

    Try a restore of the system once, to choose a Restore Point prior to your problem...

    Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

    Go to the website of the manufacturer of your computer/laptop > drivers and downloads Section > key in your model number > look for the latest Vista drivers > download/install them.

    Then:

    http://Windows.Microsoft.com/en-AU/Windows-Vista/change-screen-resolution

    Change the screen resolution

    Screen resolution refers to the clarity of the text and images on your screen. At higher resolutions, items appear sharper. They appear also smaller, so more items adapted to the screen. At lower resolutions, fewer items adapted to the screen, but they are larger and easier to see. At very low resolutions, however, images may have serrated edges.

    See you soon.

    Mick Murphy - Microsoft partner

  • Impossible to get good resolution on external monitor for laptop

    I am struggling with this situation of resolution of external monitor for the past two weeks. Since the research I did, it is a very common question; However, I did find a solution. I tried all the solutions have not been successful. I hope someone here can help you.

    Asus K50IJ laptop

    Win 7 Home Premium 64 - Bit SP1

    Intel Core2Duo T6600

    4 GB OF RAM

    Mobile Intel 4 Series Express Chipset Family

    Monitor is Samsung SC750_S24C750P connected with VGA cable (laptop doesn't have a HDMI output)

    I reinstalled the drivers for the graphics card; current driver is 8.15.10.2302 of 11/02/2011

    I reinstalled the drivers for the monitor; current driver is 1.0.0.0 11 13, 2012

    Monitor is currently appearing as "HDMI" in the Device Manager; I have chosen "Analogue" and had the same results. Now & then I see "Generic PnP monitor" in the Device Manager. whenever I see it I uninstall it.

    Bottom line is this: settings keep bouncing everywhere. On rare occasions, I saw the picture I want on the external monitor; When I close the lid on my computer (that's why I bought the external monitor - so I can get a bigger picture, not two), the resolution is 1024 x 768. When I disconnect the external monitor, I get the correct image and ratio 16:9 (1366 x 768) on my laptop screen. When I connect the external monitor I have two choices for the resolution: 800 x 600 or 1024 x 768.

    I went to the Intel graphics properties tool and set a resolution to 1920 x 1080 at 60 Hz - 32 bit - proposed by Samsung for their monitor. Result 7 choices of resolution, no '' recommended '' and the higher tag 1366 x 768. I can live with 1280 x 720; When I choose this resolution or anything higher, the laptop screen is superb, but the image on the external monitor covers 1/4 of the screen - the rest is black. Reset the external monitor doesn't change anything.  Computer restarting does not help. Monitor disconnect/reconnect does not help. I tried this routine dozens of times.

    I really need to use the external monitor, and I need the image proportional. Is there a way to do this?

    Separated from: http://answers.Microsoft.com/en-us/Windows/Forum/windows_7-hardware/cant-get-right-resolution-on-external-monitor-for/f3680ff9-684c-428E-a6ac-74fe4171a845

    Hi, thanks for the response.

    I saw this on the Intel Web site so I tried mode extended without change.

    If I had 1366 x 768 on both screens, I would have been delighted - instead, I had two choices on my external monitor: 4:3, covering the entire screen with a distorted image, or 16:9 which covers about 40% of the screen.

    The most likely explanation I can think of is that the external monitor 4:3, I used in the past has left a kind of preference file in my computer which could not be changed, so he kept coming back to 4:3 instead of 16:9. I thought the problem might be the VGA - VGA cable, but this does not explain why I was unable to cover the entire screen on my external monitor with something other than a distorted picture.

    Using the past because I was forced to buy a new laptop. As soon as I plugged on the external monitor, everything was perfect.

    Thanks again for your help.

  • Games running in lower resolution on the desktop resolution does not fill the screen

    I have a laptop HP ENVY 17 TS with NVIDIA GT 740 M and Intel 4600HD graphics drivers and running Windows 7. Whenever I want to change the resolution in games at a lower resolution on the desktop resolution, the game shrinks to its view, leaving the couple of inches black bars on the edges. For example, if my the desktop resolution is 1920 x 1080 and I want to start a game in 1600 x 900, the game does not fill the screen, instead, it leaves an amount of empty space on the edges of the screen.

    In order to solve this problem, I tried the following steps:

    I first tried to locate the view tab in the NVIDIA Control Panel in order to define the scale/stretch in "Full screen", but my version of NVIDIA CP isn't the view tab (my NVIDIA drivers are the latest version).

    Then I discovered that I should do this in the Intel HD Graphics Control Panel. My Intel HD Graphics CP has an option named "Calibration" under display > display settings and it doesn't show the option to retain display scaling that is checked by default and does not change. Also, after searching the Internet I saw that some people suggested entering the 'advanced settings' and try to make changes. When I try to enter advanced settings, under view, it says 'this screen does not support advanced settings'.

    After trying without success, I tried the update driver Intel via their website, hoping that it can fix the problem. I ran the small Intel application on their Web site that identifies my chipset and offers me the latest driver for this chipset. Web site told me that the driver is installed on my computer is 10.18.10.3304, and there is an update for what is 15.33.18.64.3496 (or 10.18.10.3496). So I downloaded the file, but when I tried to run, it gave me this error message: "the drivre being installed is not validated for this computer. You can get the correct driver from the manufacturer of the computer. Setup will now exit. "that makes no sense.

    After trying the above steps, I'm not able to solve the problem, and I need help from someone who really knows how to solve this problem.

    Thank you.

    Solution (I hope)

    1. choose the properties of the graphic (logo Intel) option when you right click on the desktop

    2. go in view

    3. go through the resolutions on the 'Resolution' and change to this resolution (do not click Apply)

    4. for everyone to go to 'Scaling' at the bottom of the screen and change it to scale full screen (do not click Apply)

    5. Repeat until you get back to the higher resolution (that won't let you change the scale).

    6. quickly choose a few resolutions from the drop-down menu to make sure that they have changed their scale.

    I had a problem with some resoultions changing the way they were, but which should solve most of the problems.

  • Satellite L40-17 t: Solution for low resolution (640 x 480) & 4-bit color

    (Pre-read: sorry for my English!)

    I have Satellite L40-17 t
    Pre-installed downgraded Vista to XP.
    Had some trouble with video and audio (without sound).
    Problem of his disappeared after this solution REALWORKING (many thanks to _ _ "Betonistu"):

    Link: [http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=29995&tstart=90]

    But video was still 640 x 480 and 4 - bit color after all available drivers and install the video driver.

    I tried everything: BIOS update (does not), install in SafeMode (nothing), former driver chipset intel (14,29, 14.31, 14.33, even this 14.331bb - especially for disorders with a native resolution) e.t.c.
    Everything was useless!

    Devices are detected (in Device Manager) and properly installed but no normal resol. & color.

    An increase in the time REALLY a BIG Thank YOU to * "Betonistu" *, because video solution low resolution (& wrong color) is to follow step by step
    his teaching:
    [http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=29995&tstart=90]

    I mean "install-reboot-install-reboot...". "especially" step 4 "from #1 to #8 - you must do exactly as *"Betonistu"* says (it is very important!)".

    And now everything works!

    * "Betonistu" * RULezzzzz! "

    Thanks for this nice and useful information

    I'm so glad you found help here!

  • Unable to set the display resolution, Intel HD 4600 in Device Manager displays ' generic non-pnp monitor low resolution.

    I am slot as Windows 7 Pro on a Dell Intel 64 bit pc with a screen HD Dell I5 and Intel HD graphics 4600 driver.  PC woke up a few hours of inactivity, after no updates known to windows or other programs, with icons and pages double size beyond the limits of the monitor, setting the low resolution and Device Manager showing ' no generic pnp monitor low resolution ' instead of 'Monitor Dell HD' and no option to increase the resolution.  No help with reset, not restoration, disconnection and reconnection monitor auto plug n Play, 'Search new device', 'add a device', update of the graphics driver, reinstall the drivers from the Dell monitor.  Troubleshooting peripheral reported to date and working correctly.  After I finally uninstalled driver restarted, and graphic displays "default monitor" Device Manager (no longer "generic low resolution"), no graphics driver identified, but don't allow me to change to a higher resolution.  New windows had to be individually size / expanded to fill the screen.  This can be corrected?  I want to optimize my display settings for this monitor.  I have reinstall my graphics driver or just be happy that I can use my computer?  Thank you.

    Call Dell.  Your monitor should have a 3-year warranty.  Your matching OptiPlex with a warranty of one year more.

    Also, check all the hidden and invisible buttons on the monitor.  Someone may have inadvertently changed one of these.

  • computer returns to a lower resolution when I boot

    Hi, I recently installed the graphics card Nvidia Geforce GT 610 in my HP computer and since then I had problems with the resolution of the screen. My computer has never had problems with a resolution before installing the graphics card. Whenever I start my computer, it comes down to a lower resolution and it corrects the resolution after that I restarted the computer. I have re-installed the graphics card driver, checked my BIOS and tried to look online for a solution.

    My computer also now issues once I start it only happened once I installed the graphics card. Also, when I go to look at screen resolution settings in the Control Panel, the display of the "(Default Monitor) lists on" in the initial commissioning, the changes in the "HP 2009", which I assume is the correct setting after reboot. " I have no idea how to fix this and I don't know if this affects the functionality of my computer, but if anyone has any suggestions I would be very happy.

    * Edit: I did some digging around and I noticed that on initial start-up, my monitor is not detected by my computer. When the computer reboots, so, my screen in my devices and printers. I don't know if this is the problem, but no one knows why this happens and how I can fix this problem? Thank you.

    Honestly, I have no idea what the problem is at this point. There is no indication that the graphics card is causing the problem, and the computer works normally too. NVIDIA customer support did not help at all either. Their suggestions actually caused my computer to freeze, but it was fixed with the Startup Repair tool. As I said but it's a cheap card, so when I can afford it, I'm probably going to upgrade to a new computer and card. Thanks for your help!

  • Overview of low resolution

    Hi all

    I'm quite new to After Effects, but I'm having a problem that I have not had before. The preview pane is very low resolution and grainy which makes it really difficult to measure what will look like the end result. He makes in high resolution, but I can't seem to change the preview to a higher resolution. I put two screenshots to show what I mean. You are not sure if you need any other info to help?

    Thank you!

    after effects screenshot low res.png

    after effects screenshot high res.png

    Your resolution is set to "Quarter". The value 'Full' or 'auto '.

    Mylenium

  • Hello! I do a menu print of tarp for a round table, I did this from ms word since I have no idea where can we make a semicircle menu upside. My problem is that it has a very low resolution, please help me how to print possibly with 3' table

    Hello! I do a menu print of tarp for a round table, I did this from ms word since I have no idea where can we make a semicircle menu upside. My problem is that it has a very low resolution, please help me how to print possibly with 3' round table. Thank you

    Oh dear.  It turned into a terrible mess of a thread with opinions and advice.    You do your layout with Word.  In my experience, Word is a nightmare when it comes to positioning many areas of text and images.

    You shouldn't have changed the Word document in a JPG file, because the text all which perfectly progressive, which would be printed to "all" size without loss of image quality, then became an image file.  But if you "had" to make it a JPG, just about the worst possible way to do this is with the Snipping Tool, because the resulting image would have only the resolution of your computer screen.  Dows following?

    How big are the pictures you used in Word?  They probably didn't need to be very large, because each image is only an impression at a relatively small size.

    First thing to try is to open the Word Document and save in PDF format using the Standard option (after you select Save as PDF

    It will keep the text in the form of scalable vector objects which allows printing at any size.  However, I don't have the knowledge of how Word uses images.  I just did a little test, and while I could zoom in to see in the text, I'm not sure that the same is true of the images.  Depends on word refers to the image of the player, or he brings as an object of frame size, and I suspect it's the latter.  You need to do some research on it, because it might make you save a lot of time.

    You have Publisher?  Editor certainly reference the drive images, and friezer downsize to fit the page.  I suspect that you can import a Word into Publisher document, which would put you best part of the way with it.  I would like to test it, but I use it as a loyal user of Adobe InDesign.   If you are forced to restart, then editor or InDesign would be lot better, but it's doable with Photohop.  Just make sure that you start with enough pixels, which means 36 inches at 300 dpi or 10 000 square pixels.  When did save as PDF using the preset high quality printing, and ask your color printer (probably just use sRGB)

    Good luck

  • Degeneration of the resolution after the change of context

    I used magic extrator to isolate my subject on a photo high resolution (3000 x 4000 pixels).  Then I put it on a background that I got on the Internet.  It was beautiful on screen, but when I went to print it in a camera shop, the resolution is so low that I couldn't use the image.  Also, I don't know how to add a background in any other way. Is that what others have had the resolution of the photo at this point degenerate when he was put on a background?  Thank you for any advice you can give me.

    When you combine two images, the background image (background) determines the resolution of the whole photo. If you find it necessary to reduce your subject after putting on the new background, which is a good sign that the bottom was a much lower resolution than the original file of the subject.

Maybe you are looking for

  • Export bookmarks to html file does not export bookmarks in the toolbar

    There's Firefox would export all folders and Favorites, but it always seems that I'm losing the bookmarks toolbar every time.This happens with all versions of firefox, after new installations of firefox and drag my computer with the new installation

  • Printer jam HP Photosmart 5520 cleared but printer refused to print.

    I had a printer jam and allowed as usual. The offending page has been removed and it is together, with no part of it remains in the printer. But the window statement printer keeps saying there is a paper jam and tells me to delete it, and then click

  • . How to change the location of the START/taskbar on the screen

    Accidentally (I have it did not on purpose - I do not know if Windows did it without asking me) a few months ago, the START button and the taskbar got vertical to the right of the screen.  A technician came to the House and installed more memory in t

  • How to hide a list box.

    Hello. Is it possible to hide a list box? For example I want five list boxes that overlap and the command buttons five, an associate of each list box. When you press a button in the associated list box should then be made visible. I couldn't find a S

  • "Add or Remove Programs ' opens but does not fill.

    original title: "ADD or REMOVE PROGRAMS ' opens but does not fill. I bought a rebuilt SONY DESK TOP and have used it for over a year and it ran ok. The unit was pre loaded with Windows XP Home Edition and it came not with a XP disc.