HP Envy 15 laptop t: Windows 10 screwed up from my laptop and I want to go back to my original Windows 8
The story is like this:
I bought a 15.6 LED display, 4th generation i7-4710HQ processor Quad Core, 8 GB memory, 1 TB of HARD drive Windows 8 (no touch) in September 2014, from a third on Amazon seller. I upgraded Windows 8 to 8.1 to the end of November, and everything was great. I was really happy with my laptop, life was wonderful.
Until this last Tuesday, August 11, when my computer prompted me to upgrade Windows 8.1 (64-bit version) to Windows 10. Then everything went to hell. When Windows 10 finished installing, and I wanted to check the new stuff that comes with it, I realized that I had no access to the start menu, I couldn't open the files or folders unless they are found on the desktop (where, fortunately, I had direct access to a folder of files that I needed to work). But oh, it does not stop there. After I restarted several times, to see if it was maybe an update that was waiting to be installed, it has ceased to be able to open files, so now I got a laptop can only be used to store things, but not to modify any information. I tried to do a system restore, I read in the Microsoft forums that it could send back me to my previous OS, but alas, hell, he sent me to Pandemonium itself.
Now, I have a laptop that takes 7 to 10 minutes to start, won't let me open a session and then shows me a black screen of nothingness. What I call a pretty expensive paperweight.
So, here I am with this tragic story, to ask you, how the hell can I fix it, if I can't even access the product key of Windows 8 to try a new installation to go back?
You can order materials from HP recovery below, or call HP on the phone to order 1-800-474-6836
http://support.HP.com/us-en/document/bph07143
Tags: Notebooks
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