HP Envy 15 t-as000: brand new HP Envy w / SSD: "Boot Device not found".

Hello

I have a brand new (less than 1 week) HP Envy 15 t-as000 w / a 256 GB SSD.  After the impeccable behavior for 1 week, the laptop can be started is no longer.  No boot device is detected.  If I try to run a diagnostic on the hard disk, the BIOS I was informed that it can not detect even a current hard drive (see image)

I don't know what happened.  I'm very careful with my machines.  He has not been abandoned. It has not been dropped on, or taken any sort of somehow.  I just pressed the power button one day (yesterday) and I see this:

Thanks for the tips. I followed your recommendations and sent the laptop to HP for replacement (I bought this unit directly to the output from the HP website).

However, I am frustrated because after all taxes and transportation costs, I had to pay an additional amount of $10.  The total general of the replacement order was $739,79 against $730,90 for the original purchase.  Why am I penalized $ 10 ($8,89 to be exact) for a mistake that was not even my fault?

Also, I had to pay $24,83 FedEx packaging to send the laptop back.  How was I supposed to know I should have brought the Moose with me to Seattle, WA in Ithaca, NY packaging because the SSD was going to fail in my college dorm?

So in the end, my HP Envy $730,90 now goes to the identical replacement of cost unit $739,79 + packaging from FedEx $24,83 phone = $ 764,62.

Bottom line: screw - up HP cost me $33,72!  Not the end of the world but still a ringing sound nice when you're not yet a career with a cushy salary of mickael elite.

Tags: Notebooks

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