HP envy 15 t-j100: screws for hp envy 15 t-j100 brouilla

For some strange reason, that the screws fell out of the back of our hp envy 15 t-j100.  The screen is no disconnected cpu/keyboard and we must continue to push the two together.  Fear that it will break

It's the rear screw to the left of the screen.  I don't know how to get a replacement screw.  Any help would be great!

Hi there @prrt949,

Thank you for visiting the Forums HP's Support and welcome! I read your post on the Forums of HP Support and see that you are having problems with your HP ENVY 15 laptop t-j100 Touchsmart computer, missing some of the screws. You mentioned you're scared at this point, it will break.

Here's TouchSmart HP ENVY 15t - j100 Maintenance and Service Guide. If you look at Chapter 3, page 30, you will see that there is a screw Kit, you can order and the part number for it. Here is a document for you to order HP certified spare parts.

If this does not please use the following link to create yourself a file number, and then call and it can help to expedite the appeal process:

Step 1. Open the link: www.hp.com/contacthp/

Step 2. Enter the product number or select Auto detection
Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
Step 4. Scroll down and click on: contact HP options - click Get phone number

File number and phone number are displayed.

They will be happy to help you immediately.

Have a great day!

Tags: Notebooks

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