HP Envy 15 t-q400 CTO: tune does not

My computer is brand new from May. The HP Support Assistant program ceased to connect to HP to conduct audits of update. It gets stuck on downloading messages and updates definitions and does not complete the action.

I already tried to uninstall and reinstall the program from the HP customer care link, but it still does not work.

Please advise the best way to get this tool works again.

Thank you in advance for any help you can provide.

Imm_526

Hello;

Let me welcome you on the HP forums!

I read your post about the problems with your new HP PC and wanted to help.

You should not have problems with a PC this new.

While this PC is still under warranty, contact HP customer care directly so that they can put you in contact with HP Technical Support to see what they can do on the diagnosis and repair of your machine remotely.

I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

Good luck

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