HP ENVY 17 Noteb: bluetooth microsoft mouse will not pair

Unable to pair microsoft sculpt mouse touch (bluetooth)

I tried everything I could find on the web.

Tried the mouse with windows 8 OS and it works well

Help, please.

HP notebook product number: LW900AV #ABA

Yes, it doesn't have bluetooth on Windows 7 OS

I searched for months to solve the problem of matching with Sculpt Microsoft Touch Mouse (bluetooth) (no dongle) and found the following web page. In fact, a few months ago Microsoft support remote (for 2 hours) in my PC and could not get the mouse running (he had previously worked). The support of Microsoft Tech. concludes that the mouse was not compatible with Windows 7 OS, which I didn't agree or accept.

I looked for a solution for months, without success until very recently.
I found the following web page:

http://www.SevenForums.com/hardware-devices/302889-Bluetooth-doesn ' t - search - devices.html

The poster said:
Quote:
Go to the icon START and type services.msc and some services.

The dialog box that opens has a long list of stuff, but search for BLUETOOTH SUPPORT SERVICE. Double

Click here to open. Make sure that it is AUTOMATIC. Go to the LOG IN tab, select THIS ACCOUNT, and then type

LOCAL SERVICE. Is a password list (a chain of 15 points). Remove the password in the

PASSWORD and CONFIRM. Choose OK.

It will ask you to restart the service. Once restarted, turn on again your bluetooth adapter. Put

your mouse into pairing mode and add the mouse.
Finally, if anyone out there knows why this weird procedure is necessary, please message me. Just curious

End of quote

I tried this suggestion and in gratitude, it worked! The wizard did not find the bluetooth mouse. It paired successfully and worked satisfactorily for the past 2 days... it is after Microsoft tech cannot fix the problem several months ago and I just dropped, until the renewal of my research solution recently.

Tags: Notebooks

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