HP Envy 17 Notebook PC TS: Mouse Pad question

I have a HP Envy TS 17 laptop that had problems of pad mouse for awhile.  The mouse pointer will be to randomly jump up to a point on the screen and click on the update jumps out to what I currently work with.  It makes it really hard to use and work with laptop.  I tried to play with the drivers and settings of mouse pad, but nothing works.

I tried to start a conversation with HP support, but get this message: "this product is is more served by HP." You can search for possible solutions on this Web site. ".   I don't know what that means, because the laptop is still under warranty.  Y at - it an email address where I can contact HP support on this issue?

@markcloutier121

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly display personal information (serial numbers and information).

If you are unfamiliar with the operation of the function of the Forum, private messages you can learn it all here.
Thank you for visiting the Forum from HP Support.

Tags: Notebooks

Similar Questions

  • computer notebook f9g27ea mouse pad multitouch works not

    Hi I use notebook f9g27ea for about 2 weeks now, everything was perfect but multi-touch my mouse touchpad suddenly stopped working.i cant scroll with two fingers either, I can zoom in by pinching on the mouse pad.
    _________________________________
    I take a look at this doc is to win 8 > my victory is 8.1

    I'll try to help out here,

    First download & SAVE this file in a known location on your laptop:

    http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-126596-1&CC=emea_middle_east&DLC=en&LC=en&OS=4158&product=6762369&sw_lang=

    uninstall the touchpad Synaptics Device Manager (Control Panel of-> systems) & security-> systems

    Shut down the system (press SHIFT KEY + stop)

    Do a hard reset: http://support.hp.com/us-en/document/c01684768

    Restart the system, tap on to the esc key with the keyboard that start you the laptop to see if it will launch the Start Menu
    then select F10 to open the bios menu
    Press F5 to load the default values (sometimes it's F9, but the menu below indicates the correct key)
    Use the arrow keys (assuming that they work in this menu) to select 'Yes' and press enter
    Press F10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

    Let windows load completely

    Double-click the installer you downloaded & install the touchpad on your system

    Restart

  • HP ENVY 17: Mouse Pad restore default settings on reboot

    Since the upgrade to Windows 10, my settings click pad mouse pad restore settings by default whenever I restart my laptop. It's incredibly annoying. Please can someone HP actually solve the problem? I've tried everything. I even contacted Microsoft who said that HP should provide a fix for this or work with their supplier of cushion click to do.

    Ahhhh!

    Hello

    Try the following.

    Hold down the Windows key and press R

    In the run box, type regedit and press enter

    In the registry editor, navigate to the following

    HKEY_LOCAL_MACHINE\SOFTWARE\Synaptics\SynTP\Install

    Inside, look for a key named DeleteUserSettingsOnUpgrade

    If it is present, right click on the key and select Edit

    Set the field data of the value 0 (zero) , and then click Ok.

    Close the registry editor.

    Make the Synaptics setting changes you need in the usual way and save them, and then check if they are now kept after a reboot.

    Kind regards

    DP - K

  • I have a Dell XP laptop with mouse pad problems.

    I have a Microsoft Wireless Notebook Optical Mouse 3000. It would be a good solution and how do I install it. I can't find anything about compatibility. No matter what I click or try, I still just have sent Windows 7 info.

    I have a Microsoft Wireless Notebook Optical Mouse 3000. It would be a good solution and how do I install it. I can't find anything about compatibility. No matter what I click or try, I still just have sent Windows 7 info.

    You have two separate issues.

    You do not explain what are your "mouse pad problems", and because you didn't also determine which laptop Dell model you have, I can't give you specific advice.  Take a look at the following page which, although specific to the laptop computer Latitude 131 L, applies to your touchpad as well. http://www.support.Dell.com/support/topics/global.aspx/support/DSN/en/document?&docid=361927

    If you want information specific to your laptop, go to Dell support and enter your service tag, then search for answers using the keyword "touchpad".

    If your touchpad hardware is actually dead, or if you want to use a mouse instead of the touchpad, the Microsoft Wireless Notebook Optical Mouse 3000 is a reasonable choice.  If you just plug the transmitter into a USB port on your computer and turn on the mouse, it should work without needing to install anything (you may need to reset the transmitter and the mouse buttons to reset on each device).

    If you want to "features", download the software IntelliPoint here: http://www.microsoft.com/hardware/download/DownloadResult.aspx?category=MK&type=Mouse&name=BX3-00008&os=XP_32&lang=en

    He is the main support page.  Use the drop down lists to select your model and operating system:http://www.microsoft.com/hardware/download/download.aspx?category=MK&type=Mouse&sku=B2J-00001

  • Mouse pad problem

    Hi, I have a HP Envy 4 - 1030US ultrabook and lock my mouse button does not work, I can always click on the point, but when I want to type an essay and lock my mouse pad, it does not work. I really need help

    Hello

    First of all, download driver Synaptics relevant of links below and Save tgis setup in your downloads folder.

    Synaptics Installer - Windows 8.

    Synaptics Installer - Windows 7.

    Then, open windows control panel, open programs and features, right click on the entry "Synaptics Pointing Device Driver" and choose uninstall.

    When this has completed, restart the laptop.

    When windows has completely recharged, open your download folder, click with the right button on the setup of Synaptics and select "Run as Administrator" to launch the installation.  When this has completed, restart the computer again.

    You may now set the different options you need - see the following document.

    Configure the ClickPad.

    Kind regards

    DP - K

  • Satellite NB10T-A-101 - mouse pad does not work

    I have a touch screen for Toshiba Satellite NB10T-A-101, the touch screen works very well but I use mostly the mouse pad I find using the slider easier.

    But recently my guarded cursor freezing for a second or two and then to spend once again, but now the mouse pad seems not working with the left and right click buttons work but not the touchpad.

    I made sure the touchpad is enabled in the mouse settings, so I don't really know what to do now.
    Any suggestions would be greatly appreciated
    Thank you

    Hello

    Have Hmm you also checked the FN + F5 key combination?
    This would enable and disable the touchpad as well.

    But from my point of view, it would be possible that the touchpad module is malfunctioning.
    I m thinking about the hardware malfunction because the touchpad buttons work and just touch the touch work area module doesn't correctly.

    Usually, if the touchpad would be handicapped by any software, both; as well as the touch buttons does not work.

  • Qosmio X 870 - mouse pad does not work properly

    Hello

    My mouse pad is facing upward and I don't know why. It works when I restart the laptop, then after a few minutes, it does not at all. I checked the properties in Device Manager and it says it works properly... which is not the case. I uninstalled the driver and reinstalled. He always does.

    Not sure if this is related to some of my key of F does not not to my other thread - https://forum.toshiba.eu/showthread...ns-not-working

    A question I've had for a while (which may or may not be related) is my TOSHIBA x 64 compatible ACPI logical value and general-purpose device has a problem. On the device manager says "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ». I uninstalled and reinstalled this with driver Toshiba utility pack and it always happens with this error. I cleaned the registry several times using tuneup utilities 2013. It is probably not bound as it has been like this for a long time with no obvious side effects. But it's annoying nevertheless.

    Maybe windows 10 could save the day (I'm on the 8.1). I hope. In the meantime if anyone has any suggestions I would be very happy.

    Good, someone else who might find this is useful - it turns out that it was a hardware failure. My laptop hinge was loose, and therefore the case had to be replaced. He also replaced the mouse pad - now it works fine.

  • Mouse pad does not work properly

    I bought my laptop toshiba 2 moths ago, but yesterday, my mouse pad no longer works correctly.

    I can still use it to move the arrow on the screen but cannot use it to doubleclick on something else.
    I need to use it in conjunction with my left hand button which is very frustrating.

    I was wondering if anyone had any ideas how to solve this problem, thanks

    On this virtual path, it is not easy to understand what is the problem there. It is not easy to tell if problem described is related to the touchpad software.

    Try to do system restore and roll back the OS a few days back and check if the same problem persists.

    By the way: which laptop model you have and what operating system are you using?

  • HP ENVY 17 Notebook PC: Unlock BIOS

    Because im going to install ubuntu alongside windows 15.04, I need to disable secure boot. I go and I find that I can not change a lot. I did a little research and discovered that you have to "unlock" your BIOS. How can I do this?

    OS: 8.1 64-bit Windows

    PC: HP ENVY 17 Notebook PC

    BIOS: Insyde F.65, 2014-11-20

    RAM: 8 GB

    Processor: Intel Core i7-4700MQ @ 2.40 GHZ

    BIOS mode: UEFI

    SMBIOS version: 2.7

    NVM, I solved it don't answer.

  • Satellite L775 - mouse pad does not work properly

    I have a laptop Toshiba Satellite L775. I run Win 7 Home Premium. My mouse pad does not work properly. I also have a Logitech Anywhere MX wireless mouse. I tried the mouse pad to work properly with the key FN and F9, but it does not work. And you really have no idea if that turns or out of the mousepad anyway, subj for another time I guess.

    What does not work, but I have to do is to go to Control Panel then mouse option load that and just scroll the tabs without changing what each time and then close and the touch pad works. But only for this session. If I have my laptop nearby, or turn it off, I have to start throughout the whole process.

    What's past and how to fix this?

    Thank you very much.

    > What's past and how to fix this?
    After reading your ad, I still don t know what is your problem.
    > My mouse pad is not working properly
    How to understand this? What does not work properly? What happen exactly when you start your laptop?

  • HP Envy 17 Notebook 3002ea - need to add more MEMORY...

    Hello

    I have a HP Envy 17 laptop 3002ea (number of product A2Q36EA #ABU) with the following characteristics:

    HP ENVY 17 Notebook PC model system
    System Type x 64-based PC
    Processor Intel Core i7-2670QM 2.20 GHz, 2201 Mhz, 4 Lossnay, 8 logical processors
    Hewlett-Packard Version / Date BIOS F.08, 11/07/2012
    SMBIOS Version 2.7
    Physical memory (RAM) installed 8.00 GB
    7.95 GB total physical memory
    4.66 GB available physical memory
    15.9 GB total virtual memory
    10.8 GB available virtual memory

    I want to add more RAM, preferably another 8 GB (I use the laptop for work in post production, animation, editing the videos etc.). Please could someone advise me:

    WHAT should I buy?

    WHERE I can buy it?

    HOW to add in my laptop / install it?

    I am a complete novice when it comes to laptops!

    Thanks x

    Hello

    Unfortunately, 8Gb is the maximum ram (IE 2 x 4 GB modules) which can be installed in the machine - I have used the same model exactly myself.

    This can also be confirmed on the following link.

    http://www.crucial.com/UK/store/listparts.aspx?model=envy%2017-3002ea & cat = RAM

    Best regards

    DP - K

  • Satellite C70D - impossible to unlock the mouse pad

    Hello

    My mousepad doesn' works as it should. I tried to unlock with FN + F5, only F5, FN + F9,... but nothing helps.
    All I can do is move the cursor and use the mouse pad when it keeps the left mouse button at the same time.
    Someone at - it a solution?

    To be honest I don't never heard such behavior touchpad.
    Did you test all parameters of the touchpad?
    If there is possibility to set all settings as default please do and test the functionality again.

    In any case, best test material is to reinstall the operating system and check the functionality of the touchpad with "presets".

  • The mouse pads, the Satellite Pro C660, do weird things

    Hi guys, I have a Satellite C660 Pro who has developed a weird problem

    When the laptop has been for some time, the mouse pad will start scrolling and horizontal scrolling when I do not want to control the cursor of the mouse almost impossible until I restart, then it works very well for anywhere between 20 minutes and a few hours before it goes nuts new

    I tried to update the drivers, I also tried to disable the ability of mouse pad to scroll or do anything other than to be a mouse pad, but this does not seem to have changed anything

    any ideas out there?

    Have you also tried updating the BIOS?

  • Mouse/mouse pad does not work on my Satellite M30X

    Hello

    I started having problems with mouse pad & mouse on a Satellite M30X. By clicking on the icons on the Desktop gives erratic results as evil etc start application and does not. The operating system has been reinstalled with a new hard drive and put BIOS up to date without success.

    Looks like maybe the motherboard has everyone seen elsewhere... and have the solution.

    At soon Scottie

    Hello

    tried with a few external mouse/keyboard? If it is not already then try and check the what happening. In both cases I suggest to contact a local for a hardwarecheckup servicepartner, because your question seems serious and cannot be resolved with software, DO-IT-YOURSELF tips or things.

    Here´s a link to find the nearest servicepartner in your country:

    http://EU.computers.Toshiba-Europe.com/cgi-bin/ToshibaCSG/generic_content.jsp?service=EU&ID=ASP_SUPPORT

    Would be better to let a few technicians do their work ;)
    Welcome them

  • HP envy 17 notebook pc: start password necessary admin

    Need bios admin password for the following:

    HP envy 17 notebook pc

    Product #G0U21AV

    System disabled: 76480512

    Please help

    @chammin00

    Please enter:

    69588534

    Kind regards.

Maybe you are looking for

  • Updated to OS... firefox no longer works.

    I recently bought a new mac mini w / OSX 10.8.5 and any transfer of my old imac w / OS x 10.6.5. I deleted firefox after you migrate all my software on and then reinstalled the latest version of the firefox software. The window opens, but it is funda

  • (Redirected) Dell OptiPlex 3040 MT Windows 7 Pro (includes the Windows 10 Pro license) - how do I install Windows 10?

    How install Windows 10 on a Dell OptiPlex 3040 MT with Windows 7 Pro x 64 installed to come (and that includes a Windows 10 Pro license)? The system comes with a DVD titled Windows 10 Pro x 64 read "use to reinstall the operating system on a system w

  • Webcam does not work connected to the desktop Dell optilex 755.

    Original title: live webcam Hello, I have a creative labs inc vf-0050 webcam and I can't use it, I installed a webcam Center but there it will capture all the images. in my Office Windows 7 prof 64-bit dell optiplex 755 in devices and printers a webc

  • Install offline JRE7

    Im trying to find the blackberry JRE7 facility in an offline version. I do all development in an offline and for all my research environment, all I can find is a URL of update that I can put in eclipse, but since then, I work offline that used to wor

  • Site by using IPSec site

    I am trying to establish VPN site to another package tracers.  I followed instructions from a Web site, but can't seem to make it work.  The site said it would break OSPF updates and I need to set up a GRE tunnel.  So far, that it's broken all traffi