computer notebook f9g27ea mouse pad multitouch works not

Hi I use notebook f9g27ea for about 2 weeks now, everything was perfect but multi-touch my mouse touchpad suddenly stopped working.i cant scroll with two fingers either, I can zoom in by pinching on the mouse pad.
_________________________________
I take a look at this doc is to win 8 > my victory is 8.1

I'll try to help out here,

First download & SAVE this file in a known location on your laptop:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-126596-1&CC=emea_middle_east&DLC=en&LC=en&OS=4158&product=6762369&sw_lang=

uninstall the touchpad Synaptics Device Manager (Control Panel of-> systems) & security-> systems

Shut down the system (press SHIFT KEY + stop)

Do a hard reset: http://support.hp.com/us-en/document/c01684768

Restart the system, tap on to the esc key with the keyboard that start you the laptop to see if it will launch the Start Menu
then select F10 to open the bios menu
Press F5 to load the default values (sometimes it's F9, but the menu below indicates the correct key)
Use the arrow keys (assuming that they work in this menu) to select 'Yes' and press enter
Press F10 to save the setting and still use the arrow keys to select 'Yes' and press on enter.

Let windows load completely

Double-click the installer you downloaded & install the touchpad on your system

Restart

Tags: Notebooks

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