HP envy 17 t k200 cto: hp envy 17 t k200 static on audio

Get the static background on audio and video playback. Playback is audible and understandable with a intermittent low grade in the background static. I used HP Support Assistant audio to check and it shows no problem. This book includes Beatsaudio, so I was expecting sound quality. It is rather annoying static on all types of audio that I copied from my CD, audio from Pandora and movies.

I've only had this PC for 90 days. How can I get support for this problem.

Hi @tjw202001,

Welcome to the HP Forums!

This is a wonderful place to find answers and suggestions!

You have the best experience in the HP forum, I would like to draw your attention to the Guide of the HP Forums.

Learn how to post and more

I understand that you only had your laptop for about 90 days.  You are dissatisfied with the quality of audio playback is static.

You have run the wizard from the HP Support and no problems were detected.

You did all your Windows updates?

Have you ran the Windows troubleshooting tool?

You tried audio that you have copied to a CD, Pandora and movies.

Have been on the computer or streaming movies?

Here is a link to the computers HP - Beats Audio Console (Windows 8)

HP ENVY PCs - Beats Volume control setting of Direction does not work

If you still encounter a problem please contact HP support for help you have warranty.

Contact HP to Contact HP Support assistance

To say thanks for the reply please click thumbs up button below.

Don't forget to tell people in choosing the solution provided if this solves your problem.

Good luck!

Tags: Notebooks

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