HP Envy 4500 e - all-in - One Series

I have successfully installed the printer software and received instructions to set up printer, with the claim code.  I created an account on the site Web HP connected and click on the devices tab, but the only thing on this page is a Printers tab, do not add a device tab.  I tried several times without different results.  I can't enter my claim code, and my table of 24 hour time runs out.  Is there anything else I can do?

Hi, I am at a loss to explain why you do not see additional connected a device button in the tab devices when you are connected to your HP account. If you are located in the United States, you can call the Cloud Services on 855-785-2777 support team to see if they can solve that problem for you.

Regarding the other issue you describe, have you tried to reinstall the software again? A it is solved the problem of not completing the print jobs? You also mention that you have downloaded and installed the HP Print & Scan doctor but utility that your computer will not open it. It's on the 8.1 Windows machine? If so, make sure that you download the latest version of the tool from this Web page. I don't know why your computer is supported its corrupt. Maybe try again to it and if it happens a second time after back and I'll do some research. To remove the file just do a search on the computer for it and send it to the trash.

Best

Tags: HP Printers

Similar Questions

  • HP Envy 4500 e-all-in-one Seri: scanning multipe pages in a document file

    I'm trying to scan multiple pages in a document file. I am currently using Windows 10. What are the steps to do this successfully.

    Hello

    Thank you for using the forum.

    To use the Scan software on your printer, you will need to download and install the printer driver.

    We recommend that you download the full features and it can be found here:

    http://support.HP.com/us-en/drivers/selfservice/HP-envy-4500-e-all-in-one-printer-series/5304875/model/5304876#Z7_3054ICK0K8UDA0AQC11TA930C7

    Once you have installed the software, you can click the icon for the printer on the desktop and it will bring up the HP Printer Wizard and you can use the Scan software.

    You will first need to scan more than one page, select "Save as PDF".

    Once you've scanned the first page, in order to scan several pages, you will need to click on 'Add page' (as shown)

    When you are finished, you can save the document.

    Here are several videos giving you good advice on digitization (printers in the videos are using the same software to Scan as your HP Envy 4500)

    Scanning multiple photos:

    HP Officejet Pro 8630

    https://goo.GL/ADYDmo

    Scanning tips:

    HP Officejet Pro 8630

    https://goo.GL/fjZvqM

    HP Deskjet 2540 scanning tips

    https://goo.GL/qfQyf4

    Hope that helps.

    Please click on the "Bravo Thumbs up" If this has helped you and 'Accept as solution' If this helped solved your problem.

  • ENVY 4500 e-All-in-One-Series: 4500 want don't scan text to produce a searchable PDF file

    I used to have a printer Photosmart 4400 C that would allow me to scan to produce searchable PDF files, i.e. I could select letters or words in a text selection tool in my PDF reader.   Today, I just bought a DESIRE 4500 e-All-in-One-Series.  It will scan only text to give me a graphic PDF that is not searchable.  I've updated to the latest version of the EN4500_198.exe driver, but it does not help.

    Does anyone have a solution?

    Hello

    No, the 4500 desire doesn't have any default OCR software, you will have to pay for the software and believe it or not, that the software is more expensive than the printer itself. You can buy the software or you can try to use some free software around:

    http://www.techsupportalert.com/best-free-OCR-software.htm

    Kind regards

  • HP ENVY 4500 E - ALL - IN - ONE: HP ENVY 4500 E - ALL - IN - ONE DOES NOT PRINT

    I can't print from my desktop PC with an ethernet connection, but I am able to print from my laptop with a Wi - Fi connection.

    The printer used to work on my desktop PC, then I upgraded to Windows 10, made the operating system was not entirely compatible with my PC, reformatted it with the help of remote support Microsoft, back to Windows 7, had a lot of problems with Windows Update and WIndows Installer and so also with the installation of the driver.

    I tried installing from the original installation CD HP Envy with no luck, uninstalled and reinstalled with the latest driver from the HP website with no luck and since (apparently) to solve the problem with Windows Update and WIndows Installer, uninstalled and reinstalled the driver software on the CD again with no luck.

    I tried all the suggestions on the forums, with my computer hang too for the first time in weeks at the recommendation of msconfig on your forum for disabling startup programs.

    The scanner works.

    Sometimes, in Word, I get a message error "Windows cannot print due to a problem with the current printer setup". Sometimes I have no message.

    (I use Service Pack 1)

    Hi HPAGJ,

    Thank you for coming back to us.

    Gemini02 is currently out of the office so I thought jump in and help.

    When you run the PSDR, have you selected the connection "network (192.168.2.107) is not installed? Being not fully installed is causing the problem.

    There is corruption on the computer, this can certainly occur after you upgrade your operating system. I suggest to try the following steps in the following order for best results.

    Manually delete the print driver:

    This problem occurs if there is printer drivers are corrupt.
    I suggest that you remove all installed printers and reinstall Windows 7 printer drivers if available.
      
    Remove a printer
    1. click on the "Start" button, type PRINTERS in the start search box and press ENTER.
    2 find the printers installed icons, then delete them.
    3. right click on the blank part of the window and choose "Run as Administrator"-> "Server Properties".
    4. on the tab drivers, select them printers list and click Remove. Please, select Remove driver and driver package.
    5. open the start menu, enter APPWIZ. CPL in the search box and press ENTER to launch the "programs and features".
    6. try to remove all related printer software.
    If the problem is not resolved, I suggest that you clear the money printing system.

    Step 1
    ======
    Start Windows Explorer, and then rename all the files and folders in the following two folders:
    c:\windows\system32\spool\drivers\w32X86
    To rename a file, we can click with the right button on the file and select Rename.
     
    Step 2
    ======
    1. Click Start, type REGEDIT in the start search bar and then press ENTER.
    2. navigate to and then click the following registry key:
     

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x 86
    View the list of subkeys. There should be only the following subkeys:
     
    Drivers
    Print processors
    If there are any keys other than those listed above, follow these steps:
    a. on the file menu, click Export.
    (b) in the file name box, type a descriptive name for this key--for example, type WindowsNTx86regkey - and then click Save to save it to your local office.
    We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environment\Windows NT x 86 registry key to restore the key if you experience problems after you complete this procedure.
    c. delete all keys other than drivers and print processors.
     
    Step 3
    ======
    Find and click the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key. View the list of subkeys. There should be only the following subkeys:
    BJ language monitor
    The local port
    Microsoft Document Imaging writer monitor
    Microsoft Shared Fax Monitor
    Standard TCP/IP port
    USB Monitor
    WSD port
    If there are any keys other than those listed above, follow these steps to remove them:
    a. on the file menu, click Export.
    (b) in the file name box, type a descriptive name for this key--for example, type Monitorsregkey - and then click Save to save it to your local office.
    We can use this backup of the HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors registry key to restore the key if you experience problems after you complete this procedure.
    c. delete all keys other than the above 5.
     
    Step 4. Disconnect the printer from the computer and restart the computer.
     
    Step 5. Reconnect the cable from the printer to the computer, install the printer according to the manufacturer's installation instructions and then check if the problem persists.
     
    You can also use these two articles for this problem:
    http://support.Microsoft.com/kb/2000007
    http://support.Microsoft.com/kb/933454

    • Download HP ENVY 4500 e-all-in-One Printer series full feature software and drivers.

    If you are still having problems try:

    If all else fails, I create a new administrator account and try to reinstall:

    Please reply to this message with the result of your troubleshooting. I can't wait to hear strings attached good luck!

  • HP Envy 4500 printer all in one

    My Hp Envy 4500 printer all-in-one lights up not down IT. If I unplug the power cord, then plug it back it then the printer lights for about 14 seconds and then turns off.  Any ideas?

    Open the link: www.hp.com/contacthp/
    Enter your product number or select Auto detection
    Scroll up to "still need help? Fill out the form to select your contact options.
    Scroll down and click on: contact HP options - click Get phone number
    A file number and phone number will be displayed.

  • HP Envy 4500 e-all-in-one: 0XB0595DD2 error Code

    Hello

    Can anyone help identify this error code and a possible resolution? I plugged my printer yesterday and the 0XB0595DD2 error message came immediately. I turned the printer on and off a few times, but it happens every time (the printer was not connected to my laptop). My printer is the: HP Envy 4500 e-all-in-one, model no SD-GOB-1301.

    Thank you.

    Reference:

    http://h30434.www3.HP.com/T5/Ink-toner-cartridge-printhead-issues/do-you-have-an-ink-system-failure-0xC-error-message/TD-p/740567

  • HP Envy 4500 e-all-in-one: HP Envy 4500 print size

    Since I installed this HP Envy 4500 e-all-in-one printer, it prints in small text. I went to tools, options and preferences and can't seem to find a way to change the print size. Any suggestions? Thanx

    Hi @husky52358,

    Thank you for visiting the Forums from the HP Support! I see when you print to your HP Envy 4500 text is very short, you tried to go into the preferences and options without success.

    You try to print a document or an element of a web page? What program or browser you use?

    If you are using a Windows operating system, please try the following:

    1. open an Internet Explorer browser, go to the far right click on the gear icon

    2. Select Print Preview

    3. now along the top, you will see an option to change the size of the page, please make sure that it is set to adjust or 100%.

    4. now, try a test page, the text is expanded?

    Now go ahead and run the HP Print and Scan Doctor:

    -It has been designed by HP users troubleshooting and problems characteristic needed to solve many common problems encountered with HP print and scan products related to Windows computers.

    Please let me know the results.

  • HP Envy 4500-e all-in-one: scan PDF

    If I analyze the PDF document, I have to key in the "HP Print Wizard - Scan - PDF". Is there a way to shotener to do this?

    Hi @ekag,

    Welcome to the Forums of HP Support!

    I noticed that you wonder if there is a faster way to scan a PDF document with your HP ENVY 4500 e-all-in-one printer. I'd be happy to help you with this.

    What I recommend that we do is to add the HP scanning icon to the taskbar.

    To do this: Open file by dragging it from the edge Explorer screen, tap Find (or if you use a mouse, pointing to the top right of the screen, move the pointer of the mouse down and then clicking search), registering file Explorer in the area of research and then by typing or clicking on File Explorer. Source
  • HP ENVY 4500 e-all-in-one printer/Mac OS 10.6 / cannot scan multiple pages in the single file/document

    Mac OS X 10.6.8

    HP Scan app 4.4.1

    In the ENVY of HP printer 4500 e-all-in-one support page for scanning with a full feature driver installed. Under "how to scan an original of several page into one file for HP Scan version 4.0 of the software. Everything is okay until after I scanned the documents and click on 'Done '. (Step 6) & click send , click the folder , name your file, and then save the file on the computer. (Step # 7)

    Is where I'm going wrong. I can't find the Format drop-down to complete steps 8 and 9.

    1. Click the dropdown Format menu, select the content , and then check the box to Save all items in a single file .
    2. Click Save .

    Hi milolo,

    Thanks for your post and welcome to the HP Forum.

    Please make sure that you select PDF or searchable PDF as the Format. You should then find a box to check the 'combined in one document.

  • HP Envy 7640 e-all-in-one Seri: HP Envy 7640 does not print

    Printer locked up - line said that the printer's paper (not) and it was offline (no). I unplugged, restarted the computer and the printer. Followed all the basic troubleshooting tips and stupidly the suggestion to reset all printers. Big mistake, now zero printers happen when I try to add. The search option does not either. Is it my computer? I don't think so. This is a NEW printer - printer only a dozen or so articles. Help, please!

    Welcome to the HP community @ellumare,

    I read on your desire 7640 does not although you receive an "Out of Paper" error, the printer showed as 'offline' and currently cannot add printer on your Mac with 10.7.

    Here's what I would recommend. Try troubleshooting the equipment first, because if there is a problem with the unit, this will lead to software problems and troubleshooting cycle can get tedious.

    1. power reset the printer and make sure the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on.

    Turn on the printer.
    With the printer, unplug the power cord at the back of the unit.
    Unplug the power cord from the wall outlet.
    Wait at least 15 seconds.
    Plug the power cord into the wall outlet.
    Reconnect the power cord to the back of the unit.
    If the printer does not by itself, press the Power button to turn it on.

    2. try to make a copy of the front of the printer. If the work of copies successfully, go to step 3, if the copies do not work, tell me what happens when you try to make them as there is most likely a hardware problem.

    3. from your Mac:

    1. Reset the printing system
    2. Repair disk permissions
    3. Restart the Mac.
    4. Click on this link to download and install the full features and software driver: HP ENVY 7640 e-all-in-One Printer series full feature software and drivers
    5. Print from text editing and other test applications and also try to scan from HP Scan/HP Utility.

    I hope this helps, and I hope to hear the result!

    Tip: Make sure that the printer is plugged directly into the wall, avoiding bars power and surge protectors. This ensures that the printer is full on.

  • ENVY 5530 e-all-in-One Series: My ENVY 5530 e-all-in-one prints only two pages of a multi-page document.

    My newly installed (Jan 2015) ENVY 5530 e-all-in-one prints only two pages of a document with several pages of my HP desk top 500-123ea, windows 8.1. Message on PC "Unable to print document", it's even on Double or single sided printing.  A ran Scan doctor, OK; reloaded software and Firmware from the Hp site. He spent hours and hours of reading the elements of list of support HP; Impossible to talk online with HP. very in angry and frustrated. This HP product seems not as "fit for purpose". I will give HP Feedback after this announcement and rate accordingly. I beleve others have similar experience of this problem. HP is aware?  Is anyone out there that can help?

    We gladly invite you.

    A Roll-up update is already available since December, although it seems that the description is not being updated accordingly.

    Follow the section "get the hotfix rollup for Windows 8.1"in my previous link, which can be obtained by installing the package or by using Windows Update, this is the update that the articale refers... ".

    Shlomi

  • ENVY 4500 - e-all-in-one: get the printer connected and online

    I just bought a HP ENVY 450 e-all-in-one printer and followed all the instructions. Now when I try to print anything, I like the printer if 'offline '. When I IM in devices and printers, the printer appears as offline and not connected. How to make it online and functional?

    Running the diagnostics to http://www.hp.com/go/tools can help solve the problem.

  • HP ENVY 4500 e-all-in-one: cartridges and country

    History:

    My father-in-law is living in Belgium, near the border.  He went to Holland for shopping sow, a promotion for a HP Envy printer and purchased.  Simple.  Then when I was visiting him, he asked me to install the printer.  I tried and it sucked!

    Following the installation guide (a double-sided with only the images page), I removed the protection, under voltage, chose my country (Belgium), discovered the heads of cartridges and insert cartridges.  But the printer screen showed a message explaining that the cartridges were not intended for this printer.  They came out of the box the printer!

    So time to seek the support of troubleshooting.  And I found this page http://support.hp.com/us-en/document/c02558798 explaining all the evils that you get if you cross a border with a HP product!

    Assuming that the problem is related to this wonderful device...

    WHY should I select a country?

    WHY is there no clear warning on the box as 'to be used only for the Netherlands?

    If the problem has some other cause...

    WHERE can I find real support of troubleshooting?

    Conclusion:

    What is the lesson?

    So far: do not buy the product HP more

    While HP regionalize some inkjet products, the Belgium and the Netherlands are in the same region and use the same cartridges HP 301 in the Envy 4500 printer.

    The question that you see is unrelated to the regionalization.  It is possible, that there is one grain of paper dust or other debris on the electrical contacts.  I would suggest the steps of troubleshooting in the paper here.  If this does not resolve the issue please contact HP.

    From a post of Sunshyn2005, contact technical support HP see the following link to create yourself a file number, then call and it can help to expedite the appeal process:

    Step 1. Open the link: www.hp.com/contacthp/
    Step 2. Enter the product number or select Auto detection
    Step 3. Scroll up to "still need help? Fill out the form to select your contact options.
    Step 4. Scroll down and click on: contact HP options - click Get phone number
     
    File number and phone number are displayed.  Call the phone number provided and forestry of the number of the folder that you created.

  • HP Envy 7645 e-all-in-one-seri: screen scanning / Scan to computer / select a computer

    The screen scanning / Scan to computer / select computer

    "Select computer" shows a computer that no longer exists... How can I remove the computer? Before getting rid of the computer, the printer software has been uninstalled.

    Hello there! Welcome to the forums @SandyLY 

    I read on the way in which you no longer have a certain computer, however, the printer it still lists as a detection option of.

    1. I'd say trying to power cycle the network devices first, which can remove this PC in the list of printers:
    Turn off the printer and the computer and unplug the router for 1 minute (do not press the buttons on the router).
    Plug the router back in and wait another minute, turn on the printer and the computer.

    Check the printer to see if the PC you have more is always listed or not.

    2. If the PC is still listed on the printer, check out this guide to set up the scan of the computer to the correct computer:

    A "found no computer', 'Necessary connection' or 'unsuccessful analysis" Message appears for HP ENVY 5640, 5660, 7640 and Officejet 5740, 8040 e - all-in - One Printer Series

    Good luck, I hope this helps

  • HP ENVY 4500 e-all-in-one: / reduction on desire

    I have HP ENVY 4500.  How do you reduce a copy?

    Hello

    His manual (page 35):

    In the copy menu, press up and down to select among settings.
    Paper Type: selects the paper size and paper type. A framework of ordinary paper is printed in normal plain paper print quality. A parameter of photo paper will be printed in the highest quality of photo paper.
    ● Resize: Actual size made a copy that is identical to the size of the original, but the margins of the copied image can be cut. Resize to fit makes a copy which is centred with a white border around the edges. The resized image is enlarged or reduced to fit the size of the output document selected. Custom size allows you to increase the size of the image by selecting a value greater than 100%, or reduce the size of the image by selecting values lower than 100%.
    ● ID Copy: Allows you to copy both sides of the IDENTITY card and in the print paper.
    ● lighter / darker: Adjusts the settings of copy to make copies lighter or darker.

    Source: http://h10032.www1.hp.com/ctg/Manual/c03784120.pdf

    Kind regards.

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